AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION

Nuno Costa, Davide Carneiro, Paulo Novais, Diovana Barbieri, Francisco Andrade

Abstract

Buying products online results in a new type of trade which the traditional legal systems are not ready to deal with. Besides that, the increase in B2C relations led to a growing number of consumer claims and many of these are not getting a satisfactory response. New approaches that do not include traditional litigation are needed, having in consideration not only the slowness of the judicial system, but also the cost/beneficial relation in legal procedures. This paper points out to an alternative way of solving these conflicts online, using Information Technologies and Artificial Intelligence methodologies. The work here presented results in a consumer advice system, which fastens and makes easier the conflict resolution process both for consumers and for legal experts.

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Paper Citation


in Harvard Style

Costa N., Carneiro D., Novais P., Barbieri D. and Andrade F. (2010). AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION . In Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8425-05-8, pages 103-110. DOI: 10.5220/0002910701030110


in Bibtex Style

@conference{iceis10,
author={Nuno Costa and Davide Carneiro and Paulo Novais and Diovana Barbieri and Francisco Andrade},
title={AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION},
booktitle={Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2010},
pages={103-110},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0002910701030110},
isbn={978-989-8425-05-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - AN AGENT-BASED APPROACH TO CONSUMER´S LAW DISPUTE RESOLUTION
SN - 978-989-8425-05-8
AU - Costa N.
AU - Carneiro D.
AU - Novais P.
AU - Barbieri D.
AU - Andrade F.
PY - 2010
SP - 103
EP - 110
DO - 10.5220/0002910701030110