AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE

Maria de Lourdes Martínez-Villaseñor, David González-Marrón, Miguel González-Mendoza, Neil Hernández-Gress

Abstract

This paper presents an ontology driven multi-agent system that uses a negotiation process for decision-support in a Bank Queue. The system assists queue client assignment based on the client profile and the cashiers’ workload in order to guarantee a minimum time response in client attention. The multi-agent system has a direct positive impact in the quality of service. Simulations of service providers’ management are presented in order to optimize the use of the resources. Our ontological user profiling and multi-agent system approach can be easily extended and adapted to other domains by adding client profile characteristics and adapting agent behaviours. The ontology proved to be useful when sharing content between agents and performing semantic checks.

References

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Paper Citation


in Harvard Style

Martínez-Villaseñor M., González-Marrón D., González-Mendoza M. and Hernández-Gress N. (2010). AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE . In Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010) ISBN 978-989-8425-29-4, pages 241-250. DOI: 10.5220/0003089602410250


in Bibtex Style

@conference{keod10,
author={Maria de Lourdes Martínez-Villaseñor and David González-Marrón and Miguel González-Mendoza and Neil Hernández-Gress},
title={AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE},
booktitle={Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010)},
year={2010},
pages={241-250},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003089602410250},
isbn={978-989-8425-29-4},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Engineering and Ontology Development - Volume 1: KEOD, (IC3K 2010)
TI - AN ONTOLOGY DRIVEN MULTI-AGENT SYSTEM FOR CLIENT ASSIGNMENT IN A BANK QUEUE
SN - 978-989-8425-29-4
AU - Martínez-Villaseñor M.
AU - González-Marrón D.
AU - González-Mendoza M.
AU - Hernández-Gress N.
PY - 2010
SP - 241
EP - 250
DO - 10.5220/0003089602410250