SOLVE INSUFFICIENT COMMUNICATIONS - A Measurement-method for Satisfied Communication in Business Organizations

Eldar Sultanow, Edzard Weber, Robert Lembcke

Abstract

Communication in widely distributed organizations is in many cases unsatisfactory. This contribution presents a method, which enables scalability for satisfied communication in business organizations. This method has been applied in practice and further evaluated by two IT-companies, which operate globally in the field of Web Engineering, E-Commerce and Usability. In the course of the evaluation for a one-month period, personnel were introduced to a checklist, which is specially designed for capturing communication dissatisfaction. The findings within these two companies are alarming in several respects. Many communication channels, which personnel choose by default, are inadequate and thus unacceptable for them and for the respective communication partners.

References

  1. Kerth, N. L., 2001. Project Retrospectives: A Handbook for Team Reviews, Dorset House Publishing Co., Inc.
  2. Rupp, C., Steiner, A. N., 2009. Projektretrospektiven, Part 1: Nutzen und Vorbereitung. Projekt Magazin, Vol. 2009-19.
  3. Sultanow, E., Vladova, G., Weber, E., 2009. Overcoming Communication Barriers for CMC in Enterprises. In Proceedings of 15th Americas Conference on Information Systems.
Download


Paper Citation


in Harvard Style

Sultanow E., Weber E. and Lembcke R. (2010). SOLVE INSUFFICIENT COMMUNICATIONS - A Measurement-method for Satisfied Communication in Business Organizations . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010) ISBN 978-989-8425-30-0, pages 367-371. DOI: 10.5220/0003102403670371


in Bibtex Style

@conference{kmis10,
author={Eldar Sultanow and Edzard Weber and Robert Lembcke},
title={SOLVE INSUFFICIENT COMMUNICATIONS - A Measurement-method for Satisfied Communication in Business Organizations},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)},
year={2010},
pages={367-371},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003102403670371},
isbn={978-989-8425-30-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)
TI - SOLVE INSUFFICIENT COMMUNICATIONS - A Measurement-method for Satisfied Communication in Business Organizations
SN - 978-989-8425-30-0
AU - Sultanow E.
AU - Weber E.
AU - Lembcke R.
PY - 2010
SP - 367
EP - 371
DO - 10.5220/0003102403670371