A FRAMEWORK TO MEASURE THE IMPACT OF KNOWLEDGE PROCESS SUPPORTING TECHNOLOGIES - An Integrated Approach for a Technology-oriented Business Benefit Analysis

Marcel Scheibmayer, Ali Imtiaz, Martin Bleider

Abstract

Within the last decade a plethora of different technologies emerged claiming to support knowledge worker in their everyday working life. Based on these technologies many different solutions for knowledge process support in enterprise environments have been developed. However the impact of these solutions is mostly considered intangible due to the fact that the overall costs and benefits are not clearly traceable. Traditional approaches for the evaluation of the costs and benefits often cover only a part of the overall scope, leading to an imminent need for a fitting assessment methodology. This paper presents a research approach to develop an integrated cost-benefit-framework, which integrates traditional aspects and related methodologies with emerging, knowledge process based aspects.

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Paper Citation


in Harvard Style

Scheibmayer M., Imtiaz A. and Bleider M. (2010). A FRAMEWORK TO MEASURE THE IMPACT OF KNOWLEDGE PROCESS SUPPORTING TECHNOLOGIES - An Integrated Approach for a Technology-oriented Business Benefit Analysis . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010) ISBN 978-989-8425-30-0, pages 253-259. DOI: 10.5220/0003116702530259


in Bibtex Style

@conference{kmis10,
author={Marcel Scheibmayer and Ali Imtiaz and Martin Bleider},
title={A FRAMEWORK TO MEASURE THE IMPACT OF KNOWLEDGE PROCESS SUPPORTING TECHNOLOGIES - An Integrated Approach for a Technology-oriented Business Benefit Analysis},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)},
year={2010},
pages={253-259},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003116702530259},
isbn={978-989-8425-30-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2010)
TI - A FRAMEWORK TO MEASURE THE IMPACT OF KNOWLEDGE PROCESS SUPPORTING TECHNOLOGIES - An Integrated Approach for a Technology-oriented Business Benefit Analysis
SN - 978-989-8425-30-0
AU - Scheibmayer M.
AU - Imtiaz A.
AU - Bleider M.
PY - 2010
SP - 253
EP - 259
DO - 10.5220/0003116702530259