BUSINESS PROCESSES UNDERPINNING INFORMATION SYSTEMS - A Higher Education Institution’s Framework

Sérgio Paulino, Nuno Pina Gonçalves, Tiago Silva

Abstract

Organizations have increasingly raised concerns in relation to its processes and the quality of service. There are many methodologies for management processes such as Business Process Management (BPM) and Software Oriented Architecture (SOA). These methodologies alone do not seem to be able to cover all the specific model of Higher Education Institutions (HEI), and it is necessary to integrate Process Management methodologies with Organizational Semiotics to obtain the necessary signals for quality management. With the help of Semiotic Pentagram Framework (SPF), Dynamic Essential Modelling of Organizations (DEMO), Language Action Perspective (LAP) and the Theory of Organized Activity (TOA) we present a framework adapted to the HEI where, after reviewing the options regarding the semiotics, we choose to use the Semiotic Pentagram Framework. The various views of the SPF scheme cover larger part of the HEI activities and needs process. To do that, we will use an approach to Strategic and Business Information Systems. Our objective is to apply the framework at one of IPS schools - Superior School of Health (ESS).

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Paper Citation


in Harvard Style

Paulino S., Pina Gonçalves N. and Silva T. (2010). BUSINESS PROCESSES UNDERPINNING INFORMATION SYSTEMS - A Higher Education Institution’s Framework . In Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO, ISBN 978-989-8425-26-3, pages 226-235. DOI: 10.5220/0003266802260235


in Bibtex Style

@conference{iciso10,
author={Sérgio Paulino and Nuno Pina Gonçalves and Tiago Silva},
title={BUSINESS PROCESSES UNDERPINNING INFORMATION SYSTEMS - A Higher Education Institution’s Framework},
booktitle={Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO,},
year={2010},
pages={226-235},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003266802260235},
isbn={978-989-8425-26-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO,
TI - BUSINESS PROCESSES UNDERPINNING INFORMATION SYSTEMS - A Higher Education Institution’s Framework
SN - 978-989-8425-26-3
AU - Paulino S.
AU - Pina Gonçalves N.
AU - Silva T.
PY - 2010
SP - 226
EP - 235
DO - 10.5220/0003266802260235