THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways

Niels R. Faber, René J. Jorna

Abstract

In innovating its planning processes, passenger involvement in dispatching is one of the directions the Netherlands Railways is exploring. Multi-agent systems provide a way to study organizational aspects of such a change in the dispatching task that aims to bridge cultural differences between passenger and dispatcher. In this study, the cognitive, coordination and semiotic implications are investigated. Two versions of a multi-agent system have been constructed: NS-MAS 1 and NS-MAS 2. The involvement of active passengers as is realized in NS-MAS 1 provides the organizational specifications of realizing dispatcher-passenger communication. Furthermore, this implementation provides indications for bridging the cultural differences between passengers and dispatchers. NS-MAS 2 operates with passive passengers, simulated based on statistical data on passenger movements, and indicates the coordination possibilities involved with passenger involvement in dispatching.

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Paper Citation


in Harvard Style

Faber N. and Jorna R. (2010). THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways . In Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO, ISBN 978-989-8425-26-3, pages 173-181. DOI: 10.5220/0003267701730181


in Bibtex Style

@conference{iciso10,
author={Niels R. Faber and René J. Jorna},
title={THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways},
booktitle={Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO,},
year={2010},
pages={173-181},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003267701730181},
isbn={978-989-8425-26-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Twelfth International Conference on Informatics and Semiotics in Organisations - Volume 1: ICISO,
TI - THE TECHNICAL OPPORTUNITIES AND SEMIOTIC PITFALLS OF MULTI-ACTOR SYSTEMS - Support, Planning and Communication between Marketing, Dispatchers and Passengers within the Netherlands Railways
SN - 978-989-8425-26-3
AU - Faber N.
AU - Jorna R.
PY - 2010
SP - 173
EP - 181
DO - 10.5220/0003267701730181