CONVERSATIONAL AGENT IN ARGUMENTATION - A Model and Evaluation on a Dialogue Corpus

Mare Koit

Abstract

Communication between two participants, A and B, is considered, where A has a communicative goal that his/her partner, B, will make a decision to perform an action D. A computational model of argumentation is developed which includes reasoning. Communicative strategies and tactics used by participants for achieving their communicative goals are considered. A simple dialogue system (conversational agent) is implemented which can optionally play the role of A or B using classified sets of pre-defined Estonian sentences. For further evaluation of the model and with the aim to develop the dialogue system, the analysis of the Estonian Dialogue Corpus is carried out. Calls of sales clerks who persuade clients to take training courses of an educational company are analysed. The calls end mostly with the postponement of the decision therefore the sales clerks do not achieve their communicative goal.

References

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Paper Citation


in Harvard Style

Koit M. (2011). CONVERSATIONAL AGENT IN ARGUMENTATION - A Model and Evaluation on a Dialogue Corpus . In Proceedings of the 3rd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART, ISBN 978-989-8425-40-9, pages 552-555. DOI: 10.5220/0003141205520555


in Bibtex Style

@conference{icaart11,
author={Mare Koit},
title={CONVERSATIONAL AGENT IN ARGUMENTATION - A Model and Evaluation on a Dialogue Corpus},
booktitle={Proceedings of the 3rd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,},
year={2011},
pages={552-555},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003141205520555},
isbn={978-989-8425-40-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 3rd International Conference on Agents and Artificial Intelligence - Volume 1: ICAART,
TI - CONVERSATIONAL AGENT IN ARGUMENTATION - A Model and Evaluation on a Dialogue Corpus
SN - 978-989-8425-40-9
AU - Koit M.
PY - 2011
SP - 552
EP - 555
DO - 10.5220/0003141205520555