MANAGING USER INTERACTION IN AN ONTOLOGY-BASED SYSTEM

Anna Goy, Diego Magro

Abstract

In this paper, we present an approach to the management of user interaction within an ontology-based system. In particular, we discuss the case of ARNEIS, an “intelligent” web-based repository of software solutions, that enables software houses to upload a description of their software solutions for business automation, and small-to-medium sized enterprises to find software products or services supporting their activities. To this purpose, as argued in the paper, a particularly meaningful field is Customer Relationship Management, that is thus exploited as a test bed domain. The functionality of ARNEIS is based on an ontological representation of the domain knowledge, which represents the shared conceptual vocabulary to express software descriptions and technological requirements. In this paper we describe our proposal for the management of a user-friendly interaction enabling software houses to upload the semantic representation of the description of their offers. The approach we propose within the ARNEIS scenario represents an example of a more general solution to face the issue of how to build formal representations of resources in an ontology-based IR system.

References

  1. Alonso, G., Casati, F., Kuno, H., Machiraju, V., 2004. Web Services. Springer, Berlin.
  2. Antoniou, G., Van Harmelen, F., 2004. A Semantic Web Primer. The MIT Press, Cambridge MA.
  3. Banko, M., Cafarella, M. J., Soderland S., Broadhead M., Etzioni, O., 2007. Open information extraction from the web. In IJCAI 2007, 20th International Joint Conference on Artificial Intelligence, 2670-2676. Morgan Kaufmann.
  4. Benjamins, V. R., 2008. Near-Term Prospects for semantic Technologies. In IEEE Intelligent Systems, 23(1), 76-88.
  5. Bernstein, A., Kaufmann, E., 2006. GINO - A Guided Input Natural Lanaguage Ontology Editor. In ISWC 2006, 4th International Semantic Web Conference, 114-157. Springer.
  6. Bhagdev, R., Chakravarthy, A., Chapman, S., Ciravegna, F., Lanfranchi, V., 2008a. Creating and Using Organisational Semantic Webs in Large Networked Organisations. In ISWC 2008, 6th International Semantic Web Conference, 723-736. Springer.
  7. Bhagdev, R., Chapman, S., Ciravegna, F., Lanfranchi, V., Petrelli, D., 2008b. Hybrid Search: Effectively combining Keywords and Semantic Search. In ESWC 2008, XX European Semantic Web Conference, 554- 568. Springer.
  8. Magro, D., Goy, A., 2008a. The Business Knowledge for Customer Relationship Management: an Ontological Perspective. In Int. ACM Workshop on Ontologysupported business intelligence. ACM Press.
  9. Magro, D., Goy, A., 2008b. Towards a first Ontology for Customer Relationship Management. In IEEE/ACM Workshop on Applied Ontologies in Distributed Systems, 637-643. ACM Press.
  10. Goy, A., Magro, D., Prato, F., 2008. ARNEIS: A Webbased Intelligent Repository of ICT Solutions for Ebusiness. In Int. ACM Conference on Information Integration and Web-based Application & Services, 403-406. ACM Press.
  11. Cimiano, P., Haase, P., Heizmann, J., Mantel, M., 2008. ORAKEL: A Portable Natural Language Interface to Knowledge Bases. In Data & Knowledge Engineering, 65(2), 325-354.
  12. Creeger, M., 2009. CTO roundtable: Cloud computing. In Communications of the ACM, 52(8), 50-65.
  13. Damljanovic, D., Agatonovic, M., Cunningham, H., 2010. Natural Language Interfaces to Ontologies: Combining Syntactic Analysis and Ontology-based Lookup through the User Interaction. In ESWC 2010, 7th European Semantic Web Conference, 106-120. Springer.
  14. Dikaiakos, M. D., Pallis, G., Katsaros, D., Mehra, P., Vakali, A., 2009. Cloud computing. Distributed internet computing for IT and scientific research. In IEEE Internet Computing, 13(5), 10-13.
  15. Freeland, J., 2005. The Ultimate CRM Handbook. McGraw-Hill, New York.
  16. Guarino, N., 1997. Understanding, Building and Using Ontologies. In Int. Journal of Human-Computer Studies, 46, 293-310.
  17. Thoméré, J., Barker, K., Chaudhri, V., Clark, P., Eriksen, M., Mishra, S., Portr, B., Rodriguez, A., 2002. A Webbased Ontology Browsing and Editing System. In AAAI 18th National Conference on Artificial Intelligence, 927-934. AAAI Press.
  18. Tran, T., Bloehdorn, S., Cimiano, P., Haase, P., 2007a. Expressive Resource Descriptions for Ontology-Based Information Retrieval. In ICTIR 2007, 1st International Conference on the Theory of Information Retrieval, 55-68. Springer.
  19. Tran, T., Cimiano, P., Rudolph, S., Studer, R., 2007b. Ontology-based Interpretation of Keywords for Semantic Search. In ISWC 2007, 5th International Semantic Web Conference, 523-536. Springer.
Download


Paper Citation


in Harvard Style

Goy A. and Magro D. (2011). MANAGING USER INTERACTION IN AN ONTOLOGY-BASED SYSTEM . In Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8425-51-5, pages 194-201. DOI: 10.5220/0003296401940201


in Bibtex Style

@conference{webist11,
author={Anna Goy and Diego Magro},
title={MANAGING USER INTERACTION IN AN ONTOLOGY-BASED SYSTEM },
booktitle={Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},
year={2011},
pages={194-201},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003296401940201},
isbn={978-989-8425-51-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - MANAGING USER INTERACTION IN AN ONTOLOGY-BASED SYSTEM
SN - 978-989-8425-51-5
AU - Goy A.
AU - Magro D.
PY - 2011
SP - 194
EP - 201
DO - 10.5220/0003296401940201