EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES

Péter Fehér, Zoltán Szabó

Abstract

This research paper summarises the experiences of a research and development project that was aimed to explore the relationship between business and IT architecture and to develop a measurement model for Business Critical Services. The paper presents the main research milestones and results, while summarising the research experiences and challenges. The document includes not only the research results, but also the used methodology and approach. The research, utilising architecture modelling frameworks, elaborated an architecture based structure for services and measurement in a Hungarian Bank. By combining service, process and infrastructure models the KPIs of different architecture levels have been aligned and a systematic and integrated measurement concept was developed.

References

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  3. Kellen, V. (2003). Business Performance Measurement - At the Crossroads of Strategy, Decision-Making, Learning and Information Visualization. DePaul University. Retrieved from http://www.kellen.net/ bpm.htm
  4. Mulholland, A., & Macaulay, A. (2006). Architecture and the Integrated Architecture Framework (p. 16). Cap Gemini.
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Paper Citation


in Harvard Style

Fehér P. and Szabó Z. (2011). EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES . In Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER, ISBN 978-989-8425-52-2, pages 319-322. DOI: 10.5220/0003393703190322


in Bibtex Style

@conference{closer11,
author={Péter Fehér and Zoltán Szabó},
title={EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES},
booktitle={Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,},
year={2011},
pages={319-322},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003393703190322},
isbn={978-989-8425-52-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 1st International Conference on Cloud Computing and Services Science - Volume 1: CLOSER,
TI - EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES
SN - 978-989-8425-52-2
AU - Fehér P.
AU - Szabó Z.
PY - 2011
SP - 319
EP - 322
DO - 10.5220/0003393703190322