EXECUTION MEASUREMENT-DRIVEN CONTINUOUS IMPROVEMENT OF BUSINESS PROCESSES IMPLEMENTED BY SERVICES

Andrea Delgado, Barbara Weber, Francisco Ruiz, Ignacio García Rodríguez de Guzmán

Abstract

Continuous improvement of business processes is becoming increasingly important for organizations that need to maintain and improve their business in the current context, and to that end the continuous incorporation of changes to improve it is a key issue. However, an organization that has not defined how to measure and analyze the execution of its business processes is unlikely to have real and reliable information to introduce these changes. Nor will it easily achieve the goals set for the improvement effort that has been set out. MINERVA framework provides a comprehensive guide for the continuous improvement of business processes implemented by services and following principles of model driven development. Among other elements it defines a Business Process Continuous Improvement Process (BPCIP) and a Business Process Execution Measurement Model (BPEMM). In this paper we present the BPCIP and the BPEMM to first identify the business goals defined for business processes; second, to select the appropriate execution measures to be implemented and collect the associated execution information; third, to analyze and evaluate this information, identifying improvement opportunities, and fourth, to integrate these improvements into business processes in a systematic way to achieve the specific improvement results.

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Paper Citation


in Harvard Style

Delgado A., Weber B., Ruiz F. and García Rodríguez de Guzmán I. (2011). EXECUTION MEASUREMENT-DRIVEN CONTINUOUS IMPROVEMENT OF BUSINESS PROCESSES IMPLEMENTED BY SERVICES . In Proceedings of the 6th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE, ISBN 978-989-8425-57-7, pages 48-59. DOI: 10.5220/0003428300480059


in Bibtex Style

@conference{enase11,
author={Andrea Delgado and Barbara Weber and Francisco Ruiz and Ignacio García Rodríguez de Guzmán},
title={EXECUTION MEASUREMENT-DRIVEN CONTINUOUS IMPROVEMENT OF BUSINESS PROCESSES IMPLEMENTED BY SERVICES},
booktitle={Proceedings of the 6th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,},
year={2011},
pages={48-59},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003428300480059},
isbn={978-989-8425-57-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 6th International Conference on Evaluation of Novel Approaches to Software Engineering - Volume 1: ENASE,
TI - EXECUTION MEASUREMENT-DRIVEN CONTINUOUS IMPROVEMENT OF BUSINESS PROCESSES IMPLEMENTED BY SERVICES
SN - 978-989-8425-57-7
AU - Delgado A.
AU - Weber B.
AU - Ruiz F.
AU - García Rodríguez de Guzmán I.
PY - 2011
SP - 48
EP - 59
DO - 10.5220/0003428300480059