WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’

Tobias Mettler, Markus Eurich

Abstract

Together with the diffusion of the Internet both private and legal persons have designed a wide variety of information intensive services. At the same time, concepts and methods have been developed to facilitate the description, discovery, composition, and consumption of these services. However, the selection of the right service still represents a major problem for consumers, since policy-, reputation- or trust-based selection techniques often do not lead to the desired results. In this paper a multi-dimensional service selection model - including social, technological, economic, and political considerations - is presented that can help service consumers in this sketchy and complex task.

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Paper Citation


in Harvard Style

Mettler T. and Eurich M. (2011). WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’ . In Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011) ISBN 978-989-8425-70-6, pages 81-90. DOI: 10.5220/0003452400810090


in Bibtex Style

@conference{ice-b11,
author={Tobias Mettler and Markus Eurich},
title={WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’},
booktitle={Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)},
year={2011},
pages={81-90},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003452400810090},
isbn={978-989-8425-70-6},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on e-Business - Volume 1: ICE-B, (ICETE 2011)
TI - WHAT IS THE RIGHT SERVICE? A MULTI-CRITERIA DECISION MODEL BASED ON ‘STEP’
SN - 978-989-8425-70-6
AU - Mettler T.
AU - Eurich M.
PY - 2011
SP - 81
EP - 90
DO - 10.5220/0003452400810090