CONSTRUCTION AND ANALYSIS OF SERVICE QUALITY MODEL FOR BEIJING URBAN MASS TRANSIT

Wang Li

Abstract

Mass transit systems have many advantages over private transit systems and the Beijing Municipal Commission of Transport aims to increase the mass transit as the commute mode to 45% to 2015. Public transit industry of Beijing is accordingly facing more and more strict challenge. Data show that the good service quality will influence positively on the attitude, emotion and behavior of customers, thus keeping high-level service quality can bring both economical and social effects for organization. There were a few attempts on constructing service quality model for Beijing urban mass transit but the paper argues to adopt a SEM in the construction.

References

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Paper Citation


in Harvard Style

Li W. (2011). CONSTRUCTION AND ANALYSIS OF SERVICE QUALITY MODEL FOR BEIJING URBAN MASS TRANSIT . In Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: IAST, (ICEIS 2011) ISBN 978-989-8425-55-3, pages 541-543. DOI: 10.5220/0003608005410543


in Bibtex Style

@conference{iast11,
author={Wang Li},
title={CONSTRUCTION AND ANALYSIS OF SERVICE QUALITY MODEL FOR BEIJING URBAN MASS TRANSIT},
booktitle={Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: IAST, (ICEIS 2011)},
year={2011},
pages={541-543},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003608005410543},
isbn={978-989-8425-55-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 13th International Conference on Enterprise Information Systems - Volume 3: IAST, (ICEIS 2011)
TI - CONSTRUCTION AND ANALYSIS OF SERVICE QUALITY MODEL FOR BEIJING URBAN MASS TRANSIT
SN - 978-989-8425-55-3
AU - Li W.
PY - 2011
SP - 541
EP - 543
DO - 10.5220/0003608005410543