KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT

Himanshu Joshi, Deepak Chawla

Abstract

Knowledge Management (KM) is much more than just dissemination of knowledge. The real challenge organizations and decision makers face is conceptualizing the right approach to implement KM and developing strategies to manage the entire knowledge value chain. The purpose of this paper is to determine the state of KM implementation in Indian organizations. Literature survey, focus group discussion (FGD) and personal interviews are used for data collection. This paper reviews the existing KM frameworks and attempts to identify key dimensions. The sample comprised of Indian organizations which have either implemented KM or initiated the process of KM in their organizations. Convenience sampling is used to select the respondents. Transcripts prepared from FGD and personal interviews are subjected to content analysis. The paper reports the perceptions, views and experiences of senior executives. An attempt has been made to integrate the data collected into a framework to facilitate KM implementation. Although a number of empirical studies have been conducted in the past to study KM impact on performance, not many qualitative studies exist. The findings can help organizations to leverage knowledge in a structured manner to improve performance.

References

  1. Anantamula V. S. and Kanungo S. (2010), Modeling Enablers for successful KM implementation, Journal of Knowledge Management, Vol. 14 No. 1, pp. 100-113
  2. Bukowitz, W. R. and Williams, R. L. (1999), The Knowledge Management Fieldbook, Pearson Education, London, Great Britain
  3. Chawla, D. and Joshi, H. (2010) "Knowledge management practices in Indian industries - a comparative study", Journal of Knowledge Management, Vol. 14 No. 5, pp.708 - 725
  4. Chong, S. C. (2006), “KM Critical Success Factor”, The Learning Organization, Vol. 13, No. 3, pp. 230-256
  5. Davenport, T. H, DeLong, D. W, Beers, M. C (1998), Successful knowledge management projects, Sloan Management Review, Vol. 39 No.2, pp.43-57
  6. Davenport, T. H., and Prusak, L. (1998), Working Knowledge: How Organizations Manage What They Know, Cambridge, MA: Harvard Business School Press
  7. Demarest, M. (1997), "Understanding knowledge management", Journal of Long Range Planning, Vol. 30, No.3, pp. 374-384
  8. Gold, A. H., Malhotra, A., Segars, A. H. (2001), "Knowledge Management: an organizational capabilities perspective", Journal of Management Information Systems, Vol. 18 No.1, pp.185-214.
  9. Gumus, M. (2007), The effect of communication on knowledge sharing in organizations, Journal of knowledge management practices, Vol. 8, No.2
  10. Hanley, S. and Malafsky, G. (2004), A Guide for Measuring the Value of KM Investments, Handbook of Knowledge Management 2 - Knowledge Directions, pp. 215-251
  11. Hariharan, A. (2002), Knowledge Management: A Strategic Tool, Journal of Knowledge Management Practice, Vol. 3, No. 3; pp. 50-59
  12. Hiebler, R. (1996), "Benchmarking Knowledge Management", Strategy and Leadership, Vol. 24, No.2, pp. 22-29.
  13. Holsapple, C. W. and Singh, M. (2004), The Knowledge Chain Model: Activities for Competiveness, Handbook of Knowledge Management 2 - Knowledge Directions, pp. 215-251
  14. Holsapple, C. W. and Jones, K. (2004), Exploring Primary Activities of the Knowledge Chain, Knowledge and Process Management, Vol. 11, No. 3, pp. 155-174
  15. Holsapple, C. W. and Joshi, K. D. (2004), A Knowledge Management Ontology, Handbook of Knowledge Management 1: Knowledge Matters, Springer Science and Business Media, pp. 89-124
  16. Jager D. M. (1999), The KMAT, Benchmarking Knowledge Management, Library Management, Volume 20, Number 7, pp. 367 - 372
  17. Knowledge Management Research Report - India (2002), Griffith University School of Management and BML Consulting, available at http://www.knowledgepoint. com.au/knowledge_management/Articles/KM-India2002.pdf (accessed April 03, 2008)
  18. Knowledge Management Research Report (2000), KPMG Consulting, available at http://www.providersedge. com/docs/km_articles/KPMG_KM_Research_Report_ 2000.pdf (accessed April 03, 2008)
  19. Lee, H. and Choi., B. (2003), Knowledge Management enablers, processes and organizational performance: an integrative view and empirical examination”, Journal of Management Information System, Vol. 20, No. 1, pp. 179-228
  20. Leonard-Burton, D. (1995), Wellsprings of Knowledge: Building and Sustaining the Sources of Innovation, Harvard Business School Press, Boston, MA
  21. Maier, D. J. and Moseley, J. L. (2003), “The Knowledge Management Assessment Tool (KMAT)”, The 2003 Annual: Volume 1, Training, John Wiley and Sons, USA
  22. Minonne, C and Turner, G. (2009), “Evaluating Knowledge Management Performance”, Electronic Journal of Knowledge Management, Vol. 7 No. 5, pp. 583 - 592
  23. O'Dell, C., Hasanali, F., Hubert, C., Lopez, K. Odem, P. and Raybourn, C. (2004), Successful KM Implementations: A Study of Best Practice Organizations, Handbook of Knowledge Management 2 - Knowledge Directions, pp. 411-441
  24. Nonaka, I. (1991), The Knowledge Cresting Company, Harvard Business Review, Vol. 69, No. 6, pp. 96-104
  25. Nonaka, I. and Takeuchi, H. (1995), The KnowledgeCreating Company: How Japanese Companies Create the Dynamics of Innovation, New York, NY: Oxford University Press
  26. Saroch R. and Barmash J. (2007), Architecting a Knowledge Management System, Skyscrapr - An online resource provided by Microsoft, available at www.skyscrapr.net
  27. Saunders, R. M. (2007), Managing Knowledge - How to make money with what you know, Managing Knowledge to Fuel Growth, Harvard Business School Press, Boston, Massachusetts
  28. Singh, A. and Soltani, E. (2010), “Knowledge Management Practices in Indian Information Technology Companies”, Total Quality Management, Vol. 21, No.2, pp. 145-157
  29. Soo, C., Devinney, T., Midgley, D. and Deering, A. (2002), “Knowledge Management: Philosophy, Processes, and Pitfalls”, California Management Review, Vol. 44, No. 4, pp. 129-149
  30. Szulanski, G. (1996), Exploring Internal Stickiness: Impediments to the Transfer of Best Practices within the firm, Strategic Management Journal, Vol. 17, (Winter Special Issue), pp. 27-43
  31. Tanriverdi, H. (2005), Information Technology Relatedness, Knowledge Management Capability, and Performance of Multibusiness Firms, MIS Quarterly, Vol. 29, No. 2, pp. 311-334
  32. The Economist Intelligence Unit Report (2007), The Economist, available at http://a330.g.akamai.net/7/ 330/25828/20070628141731/graphics.eiu.com/upload /portal/KNOWLEDGE_MANAGT_WEB.pdf (accessed on October 16, 2008)
  33. Wiig, K. M. (1993), Knowledge Management Foundations, Thinking about Thinking: How people and Organizations create and use Knowledge, Arlington TX, Schema Press.
  34. Wong, K. Y. and Aspinwall, E. (2004), Knowledge Management Implementation Framework: A Review, Knowledge and Process Management, Vol. 11, No. 2, pp. 93-104
  35. Wolford, D. and Kwiecien, S. (2004), Driving Knowledge Management at Ford Motor Company, Handbook of Knowledge Management 2 - Knowledge Directions, pp. 501-510
  36. Zack, M., McKeen, J. and Singh, S. (2009), Knowledge Management ad Organizational Performance: An Exploratory Analysis, Journal of Knowledge Management, Vol. 13, No. 6, pp. 392-409
Download


Paper Citation


in Harvard Style

Joshi H. and Chawla D. (2011). KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011) ISBN 978-989-8425-81-2, pages 136-145. DOI: 10.5220/0003626801360145


in Bibtex Style

@conference{kmis11,
author={Himanshu Joshi and Deepak Chawla},
title={KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)},
year={2011},
pages={136-145},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003626801360145},
isbn={978-989-8425-81-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2011)
TI - KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE - A KM IMPLEMENTATION FRAMEWORK IN INDIAN CONTEXT
SN - 978-989-8425-81-2
AU - Joshi H.
AU - Chawla D.
PY - 2011
SP - 136
EP - 145
DO - 10.5220/0003626801360145