Vaughan Michell


The term ‘business capability’ is widely used and generally understood, but definitions vary greatly and are often insufficiently detailed to avoid confusion. Business processes are often mistakenly seen directly as a capability without any specific detail that would differentiate such a capability or process in a similar competitive firm or business. The increasing use of enterprise architecture approaches in consulting practice to analyse and make critical business change decisions such as business service divestment or outsourcing has resulted in the need to develop a more specific focused definition in order to differentiate between capabilities and their enabling resources. This paper seeks to create a focused and specific business capability definition that reduces confusion and enables clarity in defining capabilities within an enterprise. The approach reviews and categorises existing definitions, identifying four key elements of capability that are then analysed using resource based theory and operations theory to produce an integrated definition. The paper proposes an operational definition of resource capability relating to driving and passive resources. A structured tabulation is proposed that enables specific capabilities to be defined in terms of a delivery process, tangible and intangible resources used or consumed and the specific value added by the capability.


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Paper Citation

in Harvard Style

Michell V. (2011). A FOCUSED APPROACH TO BUSINESS CAPABILITY . In Proceedings of the First International Symposium on Business Modeling and Software Design - Volume 1: BMSD, ISBN 978-989-8425-68-3, pages 105-113. DOI: 10.5220/0004459101050113

in Bibtex Style

author={Vaughan Michell},
booktitle={Proceedings of the First International Symposium on Business Modeling and Software Design - Volume 1: BMSD,},

in EndNote Style

JO - Proceedings of the First International Symposium on Business Modeling and Software Design - Volume 1: BMSD,
SN - 978-989-8425-68-3
AU - Michell V.
PY - 2011
SP - 105
EP - 113
DO - 10.5220/0004459101050113