ADDING CLOUD PERFORMANCE TO SERVICE LEVEL AGREEMENTS

Lee Gillam, Bin Li, John O'Loughlin

Abstract

To some the next iteration of Grid and utility computing, Clouds offer capabilities for the high-availability of a wide range of systems. But it is argued that such systems will only attain acceptance by a larger audience of commercial end-users if binding Service Level Agreements (SLAs) are provided. In this paper, we discuss how to measure and use quality of service (QoS) information to be able to predict availability, quantify risk, and consider liability in case of failure. We explore a set of benchmarks that offer both an interesting characterisation of resource performance variability, and identify how such information might be used both directly by a user and indirectly via a Cloud Broker in the automatic construction of SLAs.

References

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Paper Citation


in Harvard Style

Gillam L., Li B. and O'Loughlin J. (2012). ADDING CLOUD PERFORMANCE TO SERVICE LEVEL AGREEMENTS . In Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CloudSecGov, (CLOSER 2012) ISBN 978-989-8565-05-1, pages 621-630. DOI: 10.5220/0003974406210630


in Bibtex Style

@conference{cloudsecgov12,
author={Lee Gillam and Bin Li and John O'Loughlin},
title={ADDING CLOUD PERFORMANCE TO SERVICE LEVEL AGREEMENTS},
booktitle={Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CloudSecGov, (CLOSER 2012)},
year={2012},
pages={621-630},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0003974406210630},
isbn={978-989-8565-05-1},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 2nd International Conference on Cloud Computing and Services Science - Volume 1: CloudSecGov, (CLOSER 2012)
TI - ADDING CLOUD PERFORMANCE TO SERVICE LEVEL AGREEMENTS
SN - 978-989-8565-05-1
AU - Gillam L.
AU - Li B.
AU - O'Loughlin J.
PY - 2012
SP - 621
EP - 630
DO - 10.5220/0003974406210630