A Hybrid Evaluation Approach for the Emotional State of Information Systems Users

Rogério Aparecido Campanari Xavier, Vânia Paula de Almeida Neris

Abstract

The Human-Computer Interaction community has been discussing ways to consider the user’s emotions while interacting with computers. Emotions are a complex phenomenon, are difficult to identify and measure and are linked to several components as cognitive aspects, subjective feelings, behavioral tendencies, physiological responses and motor expressions. In the literature, it is possible to identify various techniques, methods and tools for assessing the user’s emotional state. Considering the complexity of the subject, it is necessary to combine methods to minimize the detection of false positives in the evaluation of the user’s emotional state while interacting with information systems. This paper presents a hybrid approach based on the emotion model described by Scherer (1984), which allows designers to check whether the information system creates a positive, neutral or negative emotional reaction in the user. A feasibility study was conducted in which an emotional evaluation of a web system was performed based on a group of elderly users using tablet devices.

References

  1. Alonso, M. B., Hummels, C. C. M., Keyson, D. V. and Hekkert, P. P. M., 2011. Measuring and adapting behavior during product interaction to influence affect. Personal and Ubiquitous Computing.
  2. Axelrod, L. and Hone. K., 2008. Measuring affect: Differentiating positive affect and politeness. CHI 2008 Workshop.
  3. Beale, R. and Peter, C., 2008. The Role of Affect and Emotion. Affect and Emotion in Human-Computer Interaction, 4868, pp.1-11.
  4. Cristescu, I., 2008. Emotions in human-computer interaction: the role of nonverbal behavior in interactive systems. Revista Informática Econômica, 2(46), pp.110-116.
  5. Desmet, P. M. A., 2003. Measuring Emotions: Development and application of an instrument to measure emotional responses to products. M.A. Blythe, A. F. Monk, K. Overbeeke, & P. C. Wright (Eds.), Funology: from usability to enjoyment, pp.111-125.
  6. Ekman, P., Friesen, W. V. and Hager, J. C., 2002. The Facial Action Coding Systems, 2rd ed, Salt Lake City: Research Nexus eBook. London: Weidenfeld & Nicolson (world).
  7. GAQ, 2010. Geneva Appraisal Questionnaire Format, development, and utilization. [online]. Available <http://www.affectivesciences.org/system /files/page/2636/GAQ_English.PDF> [Accessed 25 January 2012]
  8. Hayashi, E. C. S. et al., 2008. Avaliando a qualidade afetiva de sistemas computacionais interativos no cenário brasileiro. IHC 2008 - VIII Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais pp.1-5.
  9. Jonghwa. K. and Andre, E., 2008. Emotion Recognition Based on Physiological Changes in Music Listening. IEEE Transactions on Pattern Analysis and Machine Intelligence, 30(12), pp.2067 - 2083.
  10. Lang, P. J., 1985. The cognitive psychophysiology of emotion: Fear and anxiety. Hillsdale, NJ: Lawrence Erlbaum, pp. 131-170.
  11. Lefèvre, F. and Lefèvre, A. M. C., 2005. Discurso do sujeito coletivo - Um novo enfoque em pesquisa qualitativa (Desdobramentos). Livraria Resposta.
  12. Lera, E. and Domingo, M. G., 2007. Ten Emotion Heuristics: Guidelines for assessing the user's affective dimension easily and cost-effectively. BCSHCI 7807 Proceedings of the 21st British HCI Group Annual Conference on People and Computers: HCI...but not as we know it, 2, Publisher British Computer Society Swinton, pp.163-166.
  13. Lim, Y. et al., 2008. Emotional Experience and Interaction Design. Affect and Emotion. Human-Computer Interaction, 4868, pp.116-129.
  14. Mahlke, S. and Mingue, M., 2008. Consideration of Multiple Components of Emotions in HumanTechnology Interaction. Affect and Emotion in Human-Computer Interaction, 4868, pp.51-62.
  15. Norman, D.A., 2004. Why We Love (or Hate) Everyday Things. Basic Books.
  16. Ortony, A., Clore, G.L. and Collins, A., 1988. The cognitive structure of emotions. Cambridge: Press Syndicate of University of Cambridge.
  17. Osgood, C. E, May, W. H. and Miron, M. S., 1975. CrossCultural Universals of Affective Meaning. University of Illinois Press; 1ed.
  18. Piccolo, L. S. G., Hayashi, E. C. S. and Baranauskas, M. C. C., 2010. The Evaluation of Affective Quality in Social Software: Preliminary Thoughts. II WAIHCWS, IHC2010, pp.29-38.
  19. Reijneveld, K., Looze, M., Krause, F. and Desmet P., 2003. Measuring the Emotions Elicited by Office Chairs. DPPI 7803 Proceedings of the 2003 international conference on Designing pleasurable products and interface, pp.6 - 10.
  20. Russell, J.A., 1983. Pancultural Aspects of the Human Conceptual Organization of Emotions. Journal of Personality and Social Psychology, 45(6), pp.1281- 1288.
  21. Russell, J. A., 1989. Affect Grid: A Single-Item Scale of Pleasure and Arousal, Journal of Personality and Social Psychology, 57(3), pp.493-502.
  22. Scherer, K. R., 1984. On the Nature and Function of Emotion: A Component Process Approach. K.R. Scherer & P.Ekman Approaches to Emotion. Hillsdale, N.J.: Lawrence Erlbaum, 293-317.
  23. Scherer, K. R., 2005. What are emotions? And how can they be measured? Social Science Information & 2005 SAGE Publications, 44(4), pp.695-729.
  24. Shami. N. S. et. al., 2008. Measuring Affect in HCI: Going Beyond the Individual. CHI EA 7808 CHI 7808 extended abstracts on Human factors in computing systems.
  25. Someren, M. W., Barnard, Y. F. and Sandberg, J. A. C., 1994. The Think Aloud Method: A practical guide to modeling cognitive processes. London: Academic Press.
  26. Yusoff, N. M. and Salim, S. S., 2010. SCOUT and Affective Interaction Design: Evaluating Physiological Signals for Usability in Emotional Processing. Computer Engineering and Technology (ICCET), 2010 2nd International Conference on, pp.201-205.
Download


Paper Citation


in Harvard Style

Campanari Xavier R. and de Almeida Neris V. (2012). A Hybrid Evaluation Approach for the Emotional State of Information Systems Users . In Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8565-12-9, pages 45-53. DOI: 10.5220/0004003600450053


in Bibtex Style

@conference{iceis12,
author={Rogério Aparecido Campanari Xavier and Vânia Paula de Almeida Neris},
title={A Hybrid Evaluation Approach for the Emotional State of Information Systems Users},
booktitle={Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},
year={2012},
pages={45-53},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004003600450053},
isbn={978-989-8565-12-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - A Hybrid Evaluation Approach for the Emotional State of Information Systems Users
SN - 978-989-8565-12-9
AU - Campanari Xavier R.
AU - de Almeida Neris V.
PY - 2012
SP - 45
EP - 53
DO - 10.5220/0004003600450053