A Hybrid Evaluation Approach for the Emotional State of Information Systems Users

Rogério Aparecido Campanari Xavier, Vânia Paula de Almeida Neris


The Human-Computer Interaction community has been discussing ways to consider the user’s emotions while interacting with computers. Emotions are a complex phenomenon, are difficult to identify and measure and are linked to several components as cognitive aspects, subjective feelings, behavioral tendencies, physiological responses and motor expressions. In the literature, it is possible to identify various techniques, methods and tools for assessing the user’s emotional state. Considering the complexity of the subject, it is necessary to combine methods to minimize the detection of false positives in the evaluation of the user’s emotional state while interacting with information systems. This paper presents a hybrid approach based on the emotion model described by Scherer (1984), which allows designers to check whether the information system creates a positive, neutral or negative emotional reaction in the user. A feasibility study was conducted in which an emotional evaluation of a web system was performed based on a group of elderly users using tablet devices.


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Paper Citation

in Harvard Style

Campanari Xavier R. and de Almeida Neris V. (2012). A Hybrid Evaluation Approach for the Emotional State of Information Systems Users . In Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-8565-12-9, pages 45-53. DOI: 10.5220/0004003600450053

in Bibtex Style

author={Rogério Aparecido Campanari Xavier and Vânia Paula de Almeida Neris},
title={A Hybrid Evaluation Approach for the Emotional State of Information Systems Users},
booktitle={Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},

in EndNote Style

JO - Proceedings of the 14th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - A Hybrid Evaluation Approach for the Emotional State of Information Systems Users
SN - 978-989-8565-12-9
AU - Campanari Xavier R.
AU - de Almeida Neris V.
PY - 2012
SP - 45
EP - 53
DO - 10.5220/0004003600450053