Knowledge Transfer in Practice - A Socio-technical System for the Transition in Outsourcing

Malika Grim-Yefsah, Jérôme Diaz

Abstract

This paper argues that knowledge transfer is a key of success of an outsourced Information System Development. In this study we investigated the role of a Socio-Technical System for managing different types of knowledge in the transition stage of an outsourced information system development (OISD). In the transition stage the outgoing service provider transfers the project to an incoming one. Transferring the project means transferring not only materials (documents and code) but also knowledge. The socio-technical system permitted us to provide good practices for the transition stage and a tool built from scratch, one that would have the required flexibility and still be user friendly. We discuss observed effects and limitations of our Socio-Technical System.

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Paper Citation


in Harvard Style

Grim-Yefsah M. and Diaz J. (2012). Knowledge Transfer in Practice - A Socio-technical System for the Transition in Outsourcing . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012) ISBN 978-989-8565-31-0, pages 223-228. DOI: 10.5220/0004170002230228


in Bibtex Style

@conference{kmis12,
author={Malika Grim-Yefsah and Jérôme Diaz},
title={Knowledge Transfer in Practice - A Socio-technical System for the Transition in Outsourcing},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)},
year={2012},
pages={223-228},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004170002230228},
isbn={978-989-8565-31-0},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2012)
TI - Knowledge Transfer in Practice - A Socio-technical System for the Transition in Outsourcing
SN - 978-989-8565-31-0
AU - Grim-Yefsah M.
AU - Diaz J.
PY - 2012
SP - 223
EP - 228
DO - 10.5220/0004170002230228