Local e-Government Transformation - An International Comparison

Stuart Dillon, Eric Deakins, Daniel Beverungen, Thomas Kohlborn, Sara Hofmann, Michael Rackers


Governments have invested vast amounts of time, public money, and effort into technologising and transforming public sector relationships, with the goal of achieving optimised government service delivery, governance, and constituency participation. To discover the extent that transformation has actually been achieved by local government organisations, this paper provides a cross-national comparison of local egovernment effectiveness as judged by internal stakeholders in Australia, Germany, and New Zealand. It appears that e-government continues to be viewed by the policymakers charged with developing it as something that supplements, rather than displaces, their traditional government services. Far from being transformative, only incremental improvements to internal procedures and service quality were reported.


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Paper Citation

in Harvard Style

Dillon S., Deakins E., Beverungen D., Kohlborn T., Hofmann S. and Rackers M. (2013). Local e-Government Transformation - An International Comparison . In Proceedings of the 9th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST, ISBN 978-989-8565-54-9, pages 361-367. DOI: 10.5220/0004367803610367

in Bibtex Style

author={Stuart Dillon and Eric Deakins and Daniel Beverungen and Thomas Kohlborn and Sara Hofmann and Michael Rackers},
title={Local e-Government Transformation - An International Comparison},
booktitle={Proceedings of the 9th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,},

in EndNote Style

JO - Proceedings of the 9th International Conference on Web Information Systems and Technologies - Volume 1: WEBIST,
TI - Local e-Government Transformation - An International Comparison
SN - 978-989-8565-54-9
AU - Dillon S.
AU - Deakins E.
AU - Beverungen D.
AU - Kohlborn T.
AU - Hofmann S.
AU - Rackers M.
PY - 2013
SP - 361
EP - 367
DO - 10.5220/0004367803610367