Integrating User-centred Design in an Early Stage of Mobile Medical Application Prototyping - A Case Study on Data Acquistion in Health Organisations

Bernhard Peischl, Michaela Ferk, Andreas Holzinger

Abstract

This paper reports on collaborative work with an SME, developing a system for data acquisition in health care organisations, providing mobile data support. We briefly introduce the ICF and the ICD classification scheme from the WHO as a foundation for our mobile application. A two-staged usability evaluation in a very early stage of development allows us to integrate user-centred design in the mobile application development process. Our procedure comprises interviews and usability tests with a limited number of users and thus can even be performed within a resource-constrained setting as it is typically found in smaller software development teams. We discuss the consolidated results of the usability tests quantitatively and qualitatively. From these results we deduce recommendations (and open issues) concerning the user interface design of the mobile application.

References

  1. AMED Dolan, P. Doctors cite ease of use in rapid adoption of tablet computers, http://www.amaassn.org/amednews/2011/04/18/bisc0418.htm (visited on Dec. 30th 2012).
  2. AND1 Notes on the implementation of encryption in Android 3.0, http://source.android.com/tech/encryption/android_cry pto_implementation.html (visited on 2nd July 2012).
  3. APPLE1 Apple Inc,iOS Developer Enterprise Program. https://developer.apple.com/support/ios/enterprise.htm l (visited Dec. 30th 2012).
  4. APPLE2 Apple Inc, Distribute apps to your users, http://www.apple.com/business/accelerator/deploy/app -distribution.html (visited Dec. 30th 2012).
  5. APPLE3 Apple Inc. iOS Security, http://images.apple.com/ ipad/ business/ docs/ iOSSecurity_May12.pdf (visited on May 2012).
  6. APPLE4 Apple Inc., iOS Security, http://images.apple.com/ipad/business/docs/iOSSecurity_May12.pdf (visited May 30th, 2012).
  7. Bastien, J. M. C, 2010, Usability testing: a review of some methodological and technicalaspects of the method. In: International Journal of Medical Informatics79 (2010), Nr. 4, S. e18-e23. - ISSN 1386-5056.
  8. Bender, 2010, D.: Voraussetzungen für die nachhaltige Anwendung der Internationalen Klassifikation der Funktionsfähigkeit, Behinderung und Gesundheit (ICF) in der Rehabilitationspraxis Ergebnisse einer Analyse im Spannungsfeld von globaler Konzeption und lokaler Umsetzung. 4. Tectum Verlag, 2010 (Wissenschaftliche Beiträge aus dem Tectum Verlag: Pädagogik 21). - ISBN 9783828824867.
  9. Bloice, M. ;Simonic, K. ; Kreuzthaler, M. ; Holzinger, A., 2011, Developmentof an interactive application for learning medical procedures and clinical decision making. In: Proceedings of the 7th conference on Workgroup Human-Computer Interaction and Usability Engineering of the Austrian Computer Society: information Quality in e-Health. Berlin, Heidelberg, Springer-Verlag, 2011, (USAB'11), ISBN 9783642253638, S. 211-224.
  10. Boivie, I. ;Åborg, C. ; Persson, J. ; Löfberg, M., 2003, Why usability gets lostor usability in in-house software development. In: Interacting with Computers15 (2003), Nr. 4, S. 623-639. - ISSN 0953-5438.
  11. Cooke, L. ;Mings, S., 2005, Connecting usability education and research withindustry needs and practices. In: Professional Communication, IEEE Transactions on 48 (2005), Nr. 3, S. 296-312. - ISSN 0361-1434.
  12. CSC Turisco, F. , Garzone, M., 2012, Harnessing the value of mhealth for your organization, http:// www. csc.com/ health_services/ insights/69713- harnessing_the_value_of_mhealth_for_your_organizat ion (visited on Dec. 30th, 2012).
  13. DIMDI Deutsches Institut für Medizinische Dokumentation und Information, www. dimdi.de/ static/de/klassi/icf/icfprojekte.html (visited on Dec. 30th, 2012).
  14. M. Ferk 2013, Konzeption und Entwicklung einer gelegentlich verbundenen mobile Applikation für die Datenerfassung in Gesundheitsorganisationen, Master Thesis, Technische Universität Graz, 2013.
  15. GOOGLE1, Google, Intents and Intent Filters. URL: http://developer.android.com/guide/components/intent s-filters.html (visited on 15th June 2012).
  16. Holzinger, A. 2005, Usability engineering methods for software developers.In:Commun. ACM 48 (2005), Nr. 1, S. 71-74. - ISSN 0001-0782.
  17. Holzinger, A. ;Errath, M. 2007, Mobile computer Webapplication design inmedicine: some research based guidelines. In: Univers. Access Inf. Soc. 6 (2007), Nr. 1, S. 31-41. - ISSN 1615-5289
  18. Holzinger, A. & Brown, S, 2008, Low cost prototyping: Part 2, or how to apply the thinking-aloud method efficiently. In: Abuelmaatti, O. & England, D. (eds.) Proceedings of HCI 2008. Liverpool: John Moores University (UK): British Computer Society. 217-218.
  19. Holzinger, A. & Leitner, H, 2005, Lessons from Real-Life Usability Engineering in Hospital: From Software Usability to Total Workplace Usability. In: Holzinger, A. & Weidmann, K.-H. (eds.) Empowering Software Quality: How can Usability Engineering reach these goals? Vienna: Austrian Computer Society, pp. 153- 160.
  20. Holzinger, A. & Slany, W., 2006, XP + UE -> XU Praktische Erfahrungen mit eXtremeUsability. Informatik Spektrum, 29, (2), 91-97.
  21. Holzinger, A, 2006, Thinking-aloud - eine Königsmethode im Usability Engineering, OCG Journal, 31, (1), 4-5.
  22. Holzinger, A., Dorner, S., Födinger, M., Valdez, A. C. & Ziefle, M., 2010, Chances of Increasing Youth Health Awareness through Mobile Wellness Applications. Lecture Notes in Computer Science (LNCS 6389). Berlin, Heidelberg: Springer, pp. 71-81.
  23. Holzinger, A., Geierhofer, R., Ackerl, S. & Searle, G, 2005, CARDIAC@VIEW: The User Centered Development of a new Medical Image Viewer. In: Zara, J. &Sloup, J., eds. Central European Multimedia and Virtual Reality Conference (available in Eurographics Library), 2005 Prague. Czech Technical University (CTU), 63-68.
  24. Holzinger, A., Searle, G. & Wernbacher, M., 2011, The effect of Previous Exposure to Technology (PET) on Acceptance and its importance in Usability Engineering. Universal Access in the Information Society International Journal, 10, (3), 245-260.
  25. Horsky J. ; McColgan, K. ; Pang, J. E. ; Melnikas, A. J. ; Linder, J.A. ;Schnipper, J. L. ; Middleton, B. et al. 2010, Complementary methods of system usabilityevaluation: Surveys and observations during software design and development cycles. In: Journal of Biomedical Informatics 43 (2010), Nr. 5, S. 782- 790- ISSN 1532-0464.
  26. Hussain, Z., Slany, W. & Holzinger A., 2009, Current State of Agile User-Centered Design (AUCD): A Survey. Human-Computer Interaction and Usability for e-Inclusion. 5th Symposium of the Austrian Computer Society, USAB 2009, Lecture Notes in Computer Science (LNCS 5889). Berlin, Heidelberg, New York: Springer, pp. 416-427.
  27. ICOSYS http://www.icosys.at/icosys/de/philosophie/ index.php (visited on Dec. 30th, 2012).
  28. ICOSYS.MOBIL http://www.icosys.at/icosys/de/news/ news_details.php?id=17 (visited on Dec. 30th, 2012).
  29. IDC1 International Data Corporation, http://www. idc.com/home.jsp?t=1351618548017 (visited Dec. 30th 2012).
  30. IDC2 International Data Corporation, International Data Corporation. Android and iOS Surge to New SmartphoneOS Record in Second Quarter, According to IDC, http://www.idc.com/getdoc.jsp? containerId=prUS23638712 (visited Dec. 30th 2012).
  31. InostrozaR. ;Rusu, C. ; Roncagliolo, S. ; Jimenez, C. ;Rusu, V., 2012,Usability Heuristics for Touchscreenbased Mobile Devices. In: InformationTechnology: New Generations (ITNG), 2012 Ninth International Conferenceon, 2012, S. 662-667.
  32. JSAES1 JSAES: AES in JavaScript, http://point-atinfinity.org/jsaes/ (visited on 2nd July 2012).
  33. Larusdottir, M. 2011, Usability Evaluation in Software Development Practice. In:Human-Computer Interaction - INTERACT 2011 Bd. 6949. Springer BerlinHeidelberg, 2011. - ISBN 9783642237676, S. 430-433.
  34. Liu, C.; Zhu, Q., Holroyd, K., Seng, E., 2011, Status and trends of mobilehealthapplications for iOS devices: A developer's perspective. In: Journal ofSystems and Software 84 (2011), Nr. 11, S. 2022-2033. - ISSN 0164-1212.
  35. MAN Manhattan Research, http://manhattanresearch.com/ (visited on December 30th 2012)
  36. MEDIA HTML Media Capture, http://www.developer. com/ ws/ android/ development-tools/ add-text-tospeech- and- speech- recognition- toyour- androidapplications.html (visited May 30th 2012).
  37. Muchow, 2012, Using Keychain to Store Username and Password, http://mobiledevelopertips.com/coreservices/using-keychainto-store-username-andpassword.html (visited 30th May 2012).
  38. Nielsen, J., 1994, Estimating the number of subjects needed for a thinking aloud test. International Journal of Human-Computer Studies, 41, (3), 385-397.
  39. Norman, D. A. & Draper, S. 1986. User Centered System Design, Hillsdale (NY), Erlbaum.
  40. Phillips, G., Felix, L., Galli, L., Patel, V. & Edwards, P., 2010, The effectiveness of M-health technologies for improving health and health services: a systematic review protocol. BMC Research Notes, 3, (1), 250.
  41. M. Pilgrim,The past, present and future of local storage for web applications, http://diveintohtml5.info/ storage.html (visited 30th May 2012).
  42. Rensch, H. ; Bucher, P., 2006, ICF in der Rehabilitation: Die praktische Anwendung der internationalen Klassifikation der Funktionsfähigkeit, Behinderung und Gesundheit im Rehabilitationsalltag. 4. 2006. - 289-291 S.
  43. D. Rousset, Introduction to HTML5 Web Workers: The JavaScript Multithreading Approach., http://msdn. microsoft.com/en-us/hh549259.aspx (visited 30th Dec. 2012).
  44. Rubin, J. Chisnell, D., 2008, Handbook of Usability Testing 2, Wiley Publishing, Inc., 2008.
  45. Short, E. J., Evans, S. W., Friebert, S. E. & Schatschneider, C. W, 1991, Thinking aloud during problem solving: Facilitation effects. Learning and Individual Differences, 3, (2), 109-122.
  46. Snyder, C, 2003, Paper Prototyping, San Francisco, Morgan Kaufmann.
  47. STORAGE http://developer.android.com/guide/topics/ data/data-storage.html#filesInternal (visited 2nd of July 2012).
  48. Tactio Software International, Global mHealth Developer Survey, http://www.tactiosoft.com/files/GlobalmHealthDevelo perSurvey.pdf, 2010 (visited 30th Dec. 2012).
  49. Waegemann, C. P. 2010. mHealth: The Next Generation of Telemedicine? Telemedicine Journal and E-Health, 16, (1), 23-25.
  50. WHO1, WHO, International Classification of Diseases (ICD), http://www.who.int/classifications/icd/en/ (visited on 30th of Dec2012).
  51. WHO2, WHO, International classification of functioning, disability and health (ICF), http://www.who.int/ classifications/icf/en/ (visited on 30th of Dec 2012).
  52. WHO3, WHO, Towards a Common Language for Functioning, Disability and Health, http:// www.who.int/classifications/icf/icfapptraining/en/inde x.html (visited on 30th of Dec. 2012).
  53. Ziefle, M., Roecker, C. & Holzinger, 2011, A. Perceived usefulness of assistive technologies and electronic services for ambient assisted living. 5th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth) 2011, 23-26 May 2011 2011 Dublin. IEEE, 585-592.
  54. Zuehlke, P., Junhua, L., Talaei-Khoei, A. & Ray, P, 2009, A functional specification for mobile eHealth (mHealth) systems, 11th International Conference on e-Health Networking, Applications and Services (IEEE Healthcom 2009). Sydney, NSW, Australia: IEEE, 74-78.
Download


Paper Citation


in Harvard Style

Peischl B., Ferk M. and Holzinger A. (2013). Integrating User-centred Design in an Early Stage of Mobile Medical Application Prototyping - A Case Study on Data Acquistion in Health Organisations . In Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013) ISBN 978-989-8565-72-3, pages 185-195. DOI: 10.5220/0004493901850195


in Bibtex Style

@conference{ice-b13,
author={Bernhard Peischl and Michaela Ferk and Andreas Holzinger},
title={Integrating User-centred Design in an Early Stage of Mobile Medical Application Prototyping - A Case Study on Data Acquistion in Health Organisations},
booktitle={Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)},
year={2013},
pages={185-195},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004493901850195},
isbn={978-989-8565-72-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 4th International Conference on Data Communication Networking, 10th International Conference on e-Business and 4th International Conference on Optical Communication Systems - Volume 1: ICE-B, (ICETE 2013)
TI - Integrating User-centred Design in an Early Stage of Mobile Medical Application Prototyping - A Case Study on Data Acquistion in Health Organisations
SN - 978-989-8565-72-3
AU - Peischl B.
AU - Ferk M.
AU - Holzinger A.
PY - 2013
SP - 185
EP - 195
DO - 10.5220/0004493901850195