Collaborative Business Services Provision

Luis M. Camarinha-Matos, Hamideh Afsarmanesh, Ana Inês Oliveira, Filipa Ferrada


The association of services to manufactured products, leading to service-enhanced products, is an important mechanism for value creation and differentiation. This is particularly relevant in the case of complex, highly customized and long-life products. Suitable servicing in this context typically requires the collaboration among multiple stakeholders. Furthermore, the involvement of the customer is not limited to service consumption but rather includes contributions to new services design and configuration. As such, this paper contributes to the clarification of concepts and definition of a framework for collaborative business services design (co-creation) and delivery. Application examples are illustrated for the solar energy sector.


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Paper Citation

in Harvard Style

M. Camarinha-Matos L., Afsarmanesh H., Inês Oliveira A. and Ferrada F. (2013). Collaborative Business Services Provision . In Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-8565-60-0, pages 380-390. DOI: 10.5220/0004535803800390

in Bibtex Style

author={Luis M. Camarinha-Matos and Hamideh Afsarmanesh and Ana Inês Oliveira and Filipa Ferrada},
title={Collaborative Business Services Provision},
booktitle={Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},

in EndNote Style

JO - Proceedings of the 15th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Collaborative Business Services Provision
SN - 978-989-8565-60-0
AU - M. Camarinha-Matos L.
AU - Afsarmanesh H.
AU - Inês Oliveira A.
AU - Ferrada F.
PY - 2013
SP - 380
EP - 390
DO - 10.5220/0004535803800390