ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies

Waiel Al-Rashid, Mustafa Alshawi, Majed Al-Mashari

Abstract

This paper describes a case study of Enterprise Resource Planning (ERP) implementation in a public-private partnership organisation. The primary focus of the study is to explore, from a holistic view, how Return On Investment (ROI) can be achieved through effective management of roles and responsibilities in an ERP implementation context. The paper starts with an introduction, which includes highlights from the literature indicating the significance of roles and responsibilities management among various ERP stakeholders. The introduction is followed by a brief description of the research methodology used, and then followed by a description of the chosen case study for this paper. The case is then analysed with more focus on how roles and responsibilities among ERP stakeholders interrelate with the implementation outcomes. A separate section is dedicated to extracting appropriate lessons that improve ROI from ERP investment. The findings from the case are assessed through the literature and a published case study that is addressed to ERP stakeholders. The result of discussing the case findings will be presented in a new version of the management framework for the stakeholder’s roles and responsibilities in the context of ERP.

References

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Paper Citation


in Harvard Style

Al-Rashid W., Alshawi M. and Al-Mashari M. (2013). ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies . In Proceedings of the Third International Symposium on Business Modeling and Software Design - Volume 1: BMSD, ISBN 978-989-8565-56-3, pages 157-165. DOI: 10.5220/0004775001570165


in Bibtex Style

@conference{bmsd13,
author={Waiel Al-Rashid and Mustafa Alshawi and Majed Al-Mashari},
title={ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies},
booktitle={Proceedings of the Third International Symposium on Business Modeling and Software Design - Volume 1: BMSD,},
year={2013},
pages={157-165},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004775001570165},
isbn={978-989-8565-56-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Third International Symposium on Business Modeling and Software Design - Volume 1: BMSD,
TI - ERP Implementation Success through Effective Management of Roles and Responsibilities among StakeholdersA Holistic Framework Adopted from Two Case Studies
SN - 978-989-8565-56-3
AU - Al-Rashid W.
AU - Alshawi M.
AU - Al-Mashari M.
PY - 2013
SP - 157
EP - 165
DO - 10.5220/0004775001570165