Information System Support for Quality Management Applying European Standards and Guidelines for Higher Education

Ulf Schreier, Marius Reusch, Marc Hüffmeyer, David Belzer

Abstract

Higher education institutions strive for high quality of study courses and programs. One important tool is the introduction of a well-defined quality management system (QMS) supported by information systems. Editing service and review documents with office tools is not sufficient; a consistent and coherent management of all data is needed in an environment for authors. Data analysis, especially target-performance comparisons, and flexible generation of a variety of web and PDF documents are required tasks. This paper investigates the problems of simple file solutions in more detail and derives general requirements for better software support. Based on the requirements we propose an object-oriented framework that is able to handle core tasks around structured documents associated with organizational networks on top of a relational database. Document and organizational structures can be adapted to serve special needs of institutions. The system follows the European standards and guidelines for quality assurance.

References

  1. Akkreditierungsrat, 2013. Systemakkreditierung, www. akkreditierungsrat.de/index.php?id=systemakkreditier ung&L=1%2Fsql%27, accessed October 2013.
  2. Deming, W. E., 2000, Out of the Crisis, MIT Press, Cambrigde.
  3. Dosbergs, D, 2011, PROCON - A Tool for Curricula Accreditation, 3rd International Conference on Computer Supported Education, SCITEPRESS.
  4. Eaton, J. S., 2012. An Overview of U.S. Accreditation, www.chea.org/pdf/Overview%20of%20US%20Accre ditation%202012.pdf, accessed October 2013.
  5. ENQA, 2009. Standards and Guidelines for Quality Assurance in the European Higher Education Area, www.enqa.eu/files/ESG_3edition%20(2).pdf, accessed October 2013.
  6. Gerber, A., 2008. Methode zur Konzeption eines unternehmensspezifischen Qualitätsinformationssystems für kleinere Unternehmen, hwww.qucosa.de/fileadmin/ data/qucosa/documents/5565/data/Diss_QIS_Gerber.p df, accessed October 2013.
  7. ISO, 2013. ISO 9000 - Quality Management, www.iso.org/iso/iso_9000, accessed October 2013.
  8. Kennedy, D., Hyland, A., Ryan, N., 2006. Writing and Using Learning Outcomes: a Practical Guide, sss.dcu.ie/afi/docs/bologna/writing_and_using_learnin g_outcomes.pdf, accessed October 2013.
  9. Mediero, L., Martin-Carrasco, F. J., Sanchez, A, 2010. The Internet as a Tool for Improving the Student Evaluation of Teaching, 2nd International Conference on Computer Supported Education, SCITEPRESS.
  10. Moisil, I., Oprean C., Lobont, L., Kifor, C., Ciprian, C., 2007. E-EdU-Quality - Software Tools for Quality Management in Higher Education, 6th International Conference on E-ACTIVITIES, WSEAS.
  11. Pah, I., Oprean, C., Moisil, I., Kifor, C., 2008. Technology to Support Education Software Solutions for Quality Assurance in e-learning, International Conference of Computers, Communications & Control, IJCCC.
  12. Päivärinta, T., Munkvold, B., 2005. Enterprise Content Management: An Integrated Perspective on Information Management, 38th Hawaii International Conference on System Sciences, HICCS Digital Library.
  13. Pouyioutas, P., Gjermundrod, H., Dionysiou, I., 2013. The Pilot Use and Evaluation of Reprotool version 3.0, International Conference on Education and New Learning Technologies, IATED.
  14. Romero, E. J., 2008. AACSB Accreditation: Addressing Faculty Concerns, Academy of Management Learning & Education, Vol. 7, No. 2, AOM.
Download


Paper Citation


in Harvard Style

Schreier U., Reusch M., Hüffmeyer M. and Belzer D. (2014). Information System Support for Quality Management Applying European Standards and Guidelines for Higher Education . In Proceedings of the 6th International Conference on Computer Supported Education - Volume 1: CSEDU, ISBN 978-989-758-020-8, pages 309-316. DOI: 10.5220/0004846403090316


in Bibtex Style

@conference{csedu14,
author={Ulf Schreier and Marius Reusch and Marc Hüffmeyer and David Belzer},
title={Information System Support for Quality Management Applying European Standards and Guidelines for Higher Education},
booktitle={Proceedings of the 6th International Conference on Computer Supported Education - Volume 1: CSEDU,},
year={2014},
pages={309-316},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0004846403090316},
isbn={978-989-758-020-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 6th International Conference on Computer Supported Education - Volume 1: CSEDU,
TI - Information System Support for Quality Management Applying European Standards and Guidelines for Higher Education
SN - 978-989-758-020-8
AU - Schreier U.
AU - Reusch M.
AU - Hüffmeyer M.
AU - Belzer D.
PY - 2014
SP - 309
EP - 316
DO - 10.5220/0004846403090316