Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management

Amina Saoutal, Nada Matta, Jean-Pierre Cahier

Abstract

In crisis management, multi-organizations are involved to deal with the events; however these services encounter several problems that make the transversal communication and information sharing very hard, with an ineffective mutual awareness during crisis response. Whereas, among the factors for crisis management success, figures prominently mutual awareness and awareness information, this requires effective interaction of the relevant information between emergency actors. But in the reality this communication is ineffective and influences the decision making. Thus, to support emergency response, enhance “awareness information” and transversal communication between different emergency actors, our contribution in this paper is to understand the organizations involved in emergency response and analyse the communication between actors. Thus we study at first, the vertical and the transversal communication in inter/intra emergency organizations. Second, we highlight and analyse the root causes of communication problems that actors encounter in operating level. Third, we classify by category the major information needed in emergency response and finally, we present the dependency between awareness information and actions achievement.

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Paper Citation


in Harvard Style

Saoutal A., Matta N. and Cahier J. (2014). Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014) ISBN 978-989-758-050-5, pages 212-219. DOI: 10.5220/0005077702120219


in Bibtex Style

@conference{kmis14,
author={Amina Saoutal and Nada Matta and Jean-Pierre Cahier},
title={Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)},
year={2014},
pages={212-219},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005077702120219},
isbn={978-989-758-050-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)
TI - Should I Be Aware of the Information of Other Actors - Transversal Communication in Crisis Management
SN - 978-989-758-050-5
AU - Saoutal A.
AU - Matta N.
AU - Cahier J.
PY - 2014
SP - 212
EP - 219
DO - 10.5220/0005077702120219