Applying Design Principles for Enhancing Enterprise System Usability

Tamara Babaian, Jennifer Xu, Wendy Lucas


Experienced users learn the “tricks of the trade” that allow them to make effective and efficient use of enterprise systems. New users and even experienced ones accessing unfamiliar parts of the system, however, are stymied by the lack of navigational cues, the ubiquity of tabbed pages, and the sheer number of fields that may be required. In earlier work, we documented the usability issues users are facing in the field, derived four design principles for guiding the design of systems that collaborate with their users, and implemented a database framework for supporting those principles. In this paper, we present two interventions targeted at the design principle that calls for providing navigational and progress guidance, while supporting the principle requiring that the system make use of contextual information in presenting data and choices to the user. Using visualizations in conjunction with a playback mechanism, users can learn about system-supported processes, find detailed information on the particular process instances on which they are working, and view automated playbacks of users completing the same and other types of tasks. This paper is the next step in designing enterprise systems that help, rather than hinder, their human partners by sharing their knowledge.


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Paper Citation

in Harvard Style

Babaian T., Xu J. and Lucas W. (2014). Applying Design Principles for Enhancing Enterprise System Usability . In Proceedings of the 9th International Conference on Software Engineering and Applications - Volume 1: ICSOFT-EA, (ICSOFT 2014) ISBN 978-989-758-036-9, pages 162-169. DOI: 10.5220/0005099001620169

in Bibtex Style

author={Tamara Babaian and Jennifer Xu and Wendy Lucas},
title={Applying Design Principles for Enhancing Enterprise System Usability},
booktitle={Proceedings of the 9th International Conference on Software Engineering and Applications - Volume 1: ICSOFT-EA, (ICSOFT 2014)},

in EndNote Style

JO - Proceedings of the 9th International Conference on Software Engineering and Applications - Volume 1: ICSOFT-EA, (ICSOFT 2014)
TI - Applying Design Principles for Enhancing Enterprise System Usability
SN - 978-989-758-036-9
AU - Babaian T.
AU - Xu J.
AU - Lucas W.
PY - 2014
SP - 162
EP - 169
DO - 10.5220/0005099001620169