Assesment of Online Bank GUI based on User Experience Evaluation - A Case Study

Malgorzata Plechawska-Wojcik, Kamil Kolodziejczyk

Abstract

The paper presents a case study of User Centered Design (UCD) assessment. The case study is aimed to design and test GUI of online banking application. The procedure is multistep, based on UCD phases. Case study implemented such methods as Contextual analysis, Heuristic evaluation, Prototyping and extended iterative User test. The paper outlines contain description of applied methods and results including survey summary and users recommendations. The adjusted version of GUI is also presented.

References

  1. Allen, J., Chudley, J., 2012. Smashing UX Design: Foundations for Designing Online User Experiences, John Wiley & Sons Ltd, Chichester.
  2. Blomkvist, S., 2005. Towards a Model for Bridging Agile Development and User-Centered Design. HumanCentered Software Engineering - Integrating Usability in the Software Development Lifecycle. Human-Computer Interaction Series, 2005, 8, IV, 219- 244.
  3. Chamberlain, S., Sharp, H., Maiden, N., 2006. Towards a Framework for Integrating Agile Development and User-Centered Design. Extreme Programming and Agile Processes in Software Engineering. Lecture Notes in Computer Science, 4044/2006, 143-153.
  4. Dayton, D., Barnum, C., 2009. The Impact of Agile on User-centered Design: Two Surveys Tell the Story. Technical Communication, 56 (3).
  5. Detweiler, M., 2007. Managing UCD Within Agile Projects. interactions 14, 3, 40-42.
  6. Dhir, A., Al-kahtani, M, 2013. A Case Study on User Experience (UX) Evaluation of Mobile Augmented Reality Prototypes. Journal of Universal Computer Science, vol. 19, no. 8 (2013), 1175-1196.
  7. Isomursu, M., Sirotkin, A., Voltti, P., Halonen, M., 2012. User Experience Design Goes Agile in Lean Transformation -- A Case Study. VTT Tech. Res. Centre of Finland, Finland.
  8. Martin, B., 2012. Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions, Rockport Publishers, Beverly.
  9. Mathis, L., 2011. Designed for Use, The Pragmatic Bookshelft, Dallas.
  10. Milosz M., Plechawska-Wojcik M., Borys M., Laskowski M., 2013. Quality Improvement of ERP System GUI Using Expert Method: a Case Study, 6th International Conference on Human System Interaction, in print.
  11. Nielsen, J., 1994. Heuristic evaluation. In Nielsen, J., and Mack, R.L. (Eds.), Usability Inspection Methods
  12. Prenzel A., Ringwelski G., 2012. Design of Humancomputer Interfaces in Scheduling Applications. Proceedings of ICEIS Conference, pp. 219-228.
  13. Resmini, A., Rosati, L., 2011. Pervasive Information Architecture: Designing Cross-Channel User Experiences. Morgan Kaufmann Publishers.
  14. Rubin, J., Chisnell, D., 2008. Handbook of Usability Testing, Second Edition: How to Plan, Design, and Conduct Effective Tests, Wiley Publishing Inc., Indianapolis.
  15. Thomas, C., Bevan, N., 1996. Usability Context Analysis: a Practical Guide, National Physical Laboratory, Teddington.
Download


Paper Citation


in Harvard Style

Plechawska-Wojcik M. and Kolodziejczyk K. (2014). Assesment of Online Bank GUI based on User Experience Evaluation - A Case Study . In Proceedings of 3rd International Conference on Data Management Technologies and Applications - Volume 1: DATA, ISBN 978-989-758-035-2, pages 365-370. DOI: 10.5220/0005109203650370


in Bibtex Style

@conference{data14,
author={Malgorzata Plechawska-Wojcik and Kamil Kolodziejczyk},
title={Assesment of Online Bank GUI based on User Experience Evaluation - A Case Study},
booktitle={Proceedings of 3rd International Conference on Data Management Technologies and Applications - Volume 1: DATA,},
year={2014},
pages={365-370},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005109203650370},
isbn={978-989-758-035-2},
}


in EndNote Style

TY - CONF
JO - Proceedings of 3rd International Conference on Data Management Technologies and Applications - Volume 1: DATA,
TI - Assesment of Online Bank GUI based on User Experience Evaluation - A Case Study
SN - 978-989-758-035-2
AU - Plechawska-Wojcik M.
AU - Kolodziejczyk K.
PY - 2014
SP - 365
EP - 370
DO - 10.5220/0005109203650370