Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture

Carine Edith Toure, Christine Michel, Jean-Charles Marty

Abstract

The work presented in this paper focuses on the improvement of corporate knowledge management systems. For the implementation of such systems, companies deploy can important means for small gains. Indeed, management services often notice very limited use compared to what they actually expect. We present a five-step re-designing approach which takes into account different factors to increase the use of these systems. We use as an example the knowledge sharing platform implemented for the employees of Société du Canal de Provence (SCP). This system was taken into production but very occasionally used. We describe the reasons for this limited use and we propose a design methodology adapted to the context. Promoting the effective use of the system, our approach has been experimented and evaluated with a panel of users working at SCP.

References

  1. Aries, S. (2014). Présentation de la méthode MASK. Retrieved from http://aries.serge.free.fr/presentation/ MASKmet.pdf
  2. Boucher, A. (2007). Ergonomie Web - Pour des sites web efficaces.
  3. Davis, F. D. (1993). User acceptance of information technology?: system characteristics, user perceptions and behavioral impacts.
  4. Delone, W. H. (2003). The DeLone and McLean model of information systems success: a ten-year update. Journal of Management Information Systems, 19(4), 9-30.
  5. Ermine, J. L. (2008). Management et ingénierie des connaissances - Modèles et méthodes.
  6. Février, F. (2011). Vers un modèle intégrateur “Expérience-Acceptation”?: Rôle des affects et de caractéristiques personnelles et contextuelles dans la détermination des intentions d'usage d'un environnement numérique de travail.
  7. Garrett, J. J. (2011). The elements of user experience - Centered Design for the Web and Beyond.
  8. George, S., Michel, C., & Ollagnier-Beldame, M. (2013). Usages réflexifs des traces dans les environnements informatiques pour l'apprentissage humain. Intellectica, 1(59), 205-241. Retrieved from http:// hal.archives-ouvertes.fr/hal-00905173
  9. He, W., & Wei, K.-K. (2009). What drives continued knowledge sharing? An investigation of knowledgecontribution and -seeking beliefs. Decision Support Systems, 46(4), 826-838. doi:10.1016/j.dss.2008. 11.007
  10. Karray, M.-H., Chebel-Morello, B., & Zerhouni, N. (2014). PETRA: Process Evolution using a TRAcebased system on a maintenance platform. KnowledgeBased Systems. doi:10.1016/j.knosys.2014.03.010
  11. Marty, J.-C., & Carron, T. (2011). Observation of Collaborative Activities in a Game-Based Learning Platform. IEEE Transactions on Learning Technologies, 4(1), 98-110. doi:10.1109/TLT.2011.1
  12. Mathis, L. (2011). Designed for use, create usable interfaces for applications and the web. Jill Steinberg.
  13. Nielsen, J. (1993). Usability Engineering.
  14. Prax, J. Y. (2003). Le Manuel du Knowledge Management - Une approche de 2ème génération.
  15. Resmini, A., & Rosati, L. (2011). Pervasive Information Architecture - Designing Cross-Channel User Experiences.
  16. Stocker, A., & Müller, J. (2013). Exploring Factual and Perceived Use and Benefits of a Web 2 . 0-based Knowledge Management Application?: The Siemens Case References +.
  17. Touré, C. (2013). Mise en place d'un dispositif de gestion des connaissances pour le soutien à l'activité industrielle (Master recherche). INSA Lyon.
  18. Venkatesh, V., Morris, M. G., Hall, M., Davis, G. B., Davis, F. D., & Walton, S. M. (2003). User acceptance of information technology?: Toward a unified view, 27(3), 425-478.
  19. Zammit, R., & Woodman, M. (2013). Social Networks for Knowledge Management. In The Third International Conference on Social Eco-Informatics.
Download


Paper Citation


in Harvard Style

Edith Toure C., Michel C. and Marty J. (2014). Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture . In Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014) ISBN 978-989-758-050-5, pages 298-305. DOI: 10.5220/0005137502980305


in Bibtex Style

@conference{kmis14,
author={Carine Edith Toure and Christine Michel and Jean-Charles Marty},
title={Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture},
booktitle={Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)},
year={2014},
pages={298-305},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005137502980305},
isbn={978-989-758-050-5},
}


in EndNote Style

TY - CONF
JO - Proceedings of the International Conference on Knowledge Management and Information Sharing - Volume 1: KMIS, (IC3K 2014)
TI - Re-Designing Knowledge Management Systems - Towards User-Centred Design Methods Integrating Information Architecture
SN - 978-989-758-050-5
AU - Edith Toure C.
AU - Michel C.
AU - Marty J.
PY - 2014
SP - 298
EP - 305
DO - 10.5220/0005137502980305