Analysing Business-IT Alignment in the IT Outsourcing Context - A Case Study Approach

Ekaterina Sabelnikova, Claudia-Melania Chituc, Jos Trienekens


Information technology plays an increasingly important role in developing business strategies. Consequently, it is vital for organizations to ensure an alignment between IT and business strategies and goals. Usually business-IT alignment (BIA) is understood at the organizational level between business and IT teams, whereas IT outsourcing (ITO) extends organizational boundaries and implies inclusion of service providers. In the case of ITO, BIA is harder to achieve and manage. In this paper it is proposed to measure ITO maturity through a set of factors that influence the success of ITO activities, while a selected BIA maturity framework has been extended with two additional dimensions. The combined BIA-ITO model has been applied in a case study, with the purpose to empirically validate the model as well as to gain valuable insights on the BIA-ITO relationship in practice. The results indicate that IT outsourcing can have a positive impact on business-IT alignment.


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Paper Citation

in Harvard Style

Sabelnikova E., Chituc C. and Trienekens J. (2015). Analysing Business-IT Alignment in the IT Outsourcing Context - A Case Study Approach . In Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-096-3, pages 5-16. DOI: 10.5220/0005326200050016

in Bibtex Style

author={Ekaterina Sabelnikova and Claudia-Melania Chituc and Jos Trienekens},
title={Analysing Business-IT Alignment in the IT Outsourcing Context - A Case Study Approach},
booktitle={Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},

in EndNote Style

JO - Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Analysing Business-IT Alignment in the IT Outsourcing Context - A Case Study Approach
SN - 978-989-758-096-3
AU - Sabelnikova E.
AU - Chituc C.
AU - Trienekens J.
PY - 2015
SP - 5
EP - 16
DO - 10.5220/0005326200050016