ERP in Healthcare

Martin Mucheleka, Raija Halonen

Abstract

Attempts to improve healthcare services have increased worldwide and the role of information technology (IT) is increasing to find solutions for various issues facing the healthcare sector. The purpose of this study was to find out how enterprise resource planning systems (ERP) have been used in the healthcare sector and how these systems could be used to improve healthcare services. The field of IT now encompasses all industries, including the healthcare sector, which is currently going through fundamental changes. Based on the literature reviewed in this study, the use of ERP systems in the healthcare sector has not been widely reported. However, some findings showed that ERP systems could be used in the healthcare sector to improve the quality of services. Based on these findings, if ERP systems were successfully implemented in healthcare organisations, they would promote significant changes in certain areas such as in finance, human resources and capacity, revenue and admission resources. ERP systems could also improve both the profitability and services of healthcare organisations. Because of the lack of research in this area, further studies should investigate the usage of ERP in healthcare organisations.

References

  1. Agarwal, D., & Garg, P. 2012. ERP implementation in hospitals: a case study. International Journal of Electronic Healthcare 7(2), 157-80.
  2. Akbar, A. A. 2003. Patient information system for national health care: an intranet internet-based model for the State of Kuwait (Unpublished doctoral dissertation) University of Leeds, UK.
  3. Al-Saleem, S. M., Junaid Qayyum, D., Ziani, D., Mansoor, A., & Amin, F. 2012. Analysis and Overview of Enterprise Resource Planning (ERP). International Journal of Multidisciplinary Sciences and Engineering 3(4), 38-44.
  4. Amoako-Gyampah, K. 2007. Perceived usefulness, user involvement and behavioral intention: an empirical study of ERP implementation. Computers in Human Behavior, 23(3), 1232-1248.
  5. Berler, A., Pavlopoulos, S., & Koutsouris, D. 2004. Design of an interoperability framework in a regional healthcare system. In the Proceedings of the 26th Annual International Conference of the Engineering in Medicine and Biology Society, IEMBS'04. (Vol. 2, pp. 3093-3096).
  6. Bose, R. 2003. Knowledge management-enabled health care management systems: capabilities, infrastructure, and decision-support. Expert Systems with Applications, 24(1), pp. 59-71.
  7. Botta-Genoulaz, V., & Millet, P. A. 2006. An investigation into the use of ERP systems in the service sector. International Journal of Production Economics, 99(1), 202-221.
  8. Brehm, L., Heinzl, A., & Markus, M.L. 2001. Tailoring ERP systems: a spectrum of choices and their implications. In the Proceedings of the 34th Annual Hawaii International Conference on System Sciences, IEEE, 9 pp.
  9. Connell, J. 2006. Medical tourism: Sea, sun, sand and… surgery. Tourism management, 27(6), 1093-1100.
  10. Chen, J.C., Dolan, M., & Lin, B. 2004. Improve processes on healthcare: current issues and future trends. International Journal of Electronic Healthcare,1(2), pp. 149-164.
  11. Gargeya, V.B., & Brady, C. 2005. Success and failure factors of adopting SAP in ERP system implementation. Business Process Management Journal, 11(5), pp. 501-516.
  12. Gattiker, T. F. & Goodhue, D. L. 2005. What happens after ERP implementation: understanding the impact of interdependence and differentiation on plant-level outcomes. MIS Quarterly, 559-585.
  13. Gupta, A. 2000. Enterprise resource planning: the emerging organizational value systems. Industrial Management & Data Systems, 100(3), pp. 114-118.
  14. Gupta, M., & Kohli, A. 2006. Enterprise resource planning systems and its implications for operations function. Technovation, 26(5), pp. 687-696.
  15. Grimson, J., Grimson, W., & Hasselbring, W. 2000. The SI challenge in health care. Communications of the ACM, 43(6), pp. 48-55.
  16. Handayani, P. W., Rahman, M. Z., & Hidayanto, A. N. 2013. Information Technology Assessment on Hospital Information System Implementation: Case Study A Teaching Hospital. International Journal of Engineering and Technology.
  17. Haux, R., Ammenwerth, E., Herzog, W., & Knaup, P. 2002. Health care in the information society. A prognosis for the year 2013. International journal of medical informatics, 66(1), 3-21.
  18. .Helfert, M. 2009. Challenges of business process management in healthcare: Experience in the Irish healthcare sector. Business Process Management Journal, 15(6), 937-952.
  19. Hendricks, K.B., Singhal, V.R., & Stratman, J.K. 2007. The impact of enterprise systems on corporate performance: A study of ERP, SCM, and CRM system implementations. Journal of Operations Management, 25(1), pp. 65-82.
  20. Hirdes, J. P., Ljunggren, G., Morris, J. N., Frijters, D. H., Soveri, H. F., Gray, L., & Gilgen, R. 2008. Reliability of the inter RAI suite of assessment instruments: a 12- country study of an integrated health information system. BMC Health Services Research, 8(1), 277.
  21. Hung, S. Y., Hung, W. H., Tsai, C. A., & Jiang, S. C. 2010. Critical factors of hospital adoption on CRM system: Organizational and information system perspectives. Decision support systems, 48(4), 592-603.
  22. Huq, Z., Huq, F., & Cutright, K. 2006. BPR through ERP: Avoiding change management pitfalls. Journal of Change Management, 6(1), 67-85.
  23. Karsh, B. T., Holden, R. J., Alper, S. J., & Or, C. K. L. 2006. A human factors engineering paradigm for patient safety: designing to support the performance of the healthcare professional. Quality and Safety in Health Care, 15(suppl 1), i59-i65.
  24. Kitchenham, B. 2004. Procedures for performing systematic reviews. Keele, UK, Keele University, 33, pp.
  25. Klaus, H., Rosemann, M., & Gable, G.G. 2000. What is ERP? Information Systems Frontiers, 2(2), pp. 141-162.
  26. Kumar, V., Maheshwari, B., & Kumar, U. 2003. An investigation of critical management issues in ERP implementation: empirical evidence from Canadian organizations. Technovation, 23(10), pp. 793-807.
  27. Kunkel, S., Rosenqvist, U., & Westerling, R. 2007. The structure of quality systems is important to the process and outcome, an empirical study of 386 hospital departments in Sweden. BMC Journal of Health Services Research, 7(1), 104.
  28. Lee, C. W., & Kwak, N. K. 2011. Strategic ERP in a health-care system using a multicriteria decisionmaking model. Journal of Medical Systems, 35(2), 265-275.
  29. Lengnick-Hall, C.A., Lengnick-Hall, M.L., & AbdinnourHelm, S. 2004. The role of social and intellectual capital in achieving competitive advantage through enterprise resource planning (ERP) systems. Journal of Engineering and Technology Management,21(4), pp. 307-330.
  30. Levy, Y., & Ellis, T.J. 2006.A systems approach to conduct an effective literature review in support of information systems research. Informing Science: International Journal of an Emerging Transdiscipline, 9 (1), pp. 181-212.
  31. Menon, N. M., Lee, B., & Eldenburg, L. 2000. Productivity of information systems in the healthcare industry. Information Systems Research, 11(1), 83-92.
  32. Miller, R. H., & Sim, I. 2004. Physicians' use of electronic medical records: barriers and solutions. Health Affairs, 23(2), 116-126. DOI 10.1377/hlthaff.23.2.116 ©2004 Project HOPE-The People-to-People Health Foundation, Inc.
  33. Moon, Y. B. 2007. Enterprise Resource Planning (ERP): a review of the literature. International Journal of Management and Enterprise Development, 4(3), 235-264.
  34. Nowak, G. (2014). Description of the MHS Health Level 7 Radiology for Public Health Surveillance (No. NMCPHC-EDC-TD-5-2014). Navy and Marine Corps. Public Health Center, Portsmouth, VA. Accessed from http://oai.dtic.mil/oai/oai?verb=getRecord&metadataP refix=html&identifier=ADA596739 22nd Feb 2015.
  35. Okoli, C., & Schabram, K. 2010. A guide to conducting a systematic literature review of information systems research10 (26).
  36. Orzano, A. J., McInerney, C. R., Scharf, D., Tallia, A. F., & Crabtree, B. F. (2008). A knowledge management model: Implications for enhancing quality in health care. Journal of the American Society for Information Science and Technology, 59(3), 489-505.
  37. Padhy, R. P., Patra, M. R., & Satapathy, S. C. 2012. Design and implementation of a cloud based rural healthcare information system model. Universal Journal of Applied Computer Science and Technology, 2(1), 149-157.
  38. Poonam, G., & Divya A. 2014.Critical success factors for ERP implementation in a Fortis hospital: an empirical investigation, Journal of Enterprise Information Management, 27(4), pp.402 - 423.
  39. Rashid, M.A., Hossain, L., & Patrick, J.D. 2002. The evolution of ERP systems: A historical perspective. Enterprise Resource Planning: Global opportunities &challenges, pp. 1-16.
  40. Reay, T., & Hinings, C. B. 2005. The recomposition of an organizational field: Health care in Alberta. Organization Studies, 26(3), 351-384.
  41. Rowley, J., & Slack, F. 2004. Conducting a literature review. Management Research News, 27(6), pp. 31- 39.
  42. Sammon, D., Nagle, T., & Carlsson, S. 2012. Making sense of the Master Data Management (MDM) concept: old wine in new bottles or new wine in old bottles? Journal of Decision Systems, 21(3), 245-258.
  43. Shang, S., & Seddon, P. B. 2000. A comprehensive framework for classifying the benefits of ERP systems. In the Proceedings of the Americas Conference on Information Systems, 39 (6).
  44. Shehab, E., Sharp, M., Supramaniam, L.,& Spedding, T.A. 2004. Enterprise resource planning: An integrative review. Business Process Management Journal, 10(4), pp. 359-386.
  45. Shnayder, V., Chen, B. R., Lorincz, K., Jones, T. R. F., & Welsh, M. 2005, November. Sensor networks for medical care. In SenSys (Vol. 5, pp. 314-314).
  46. Siau, K. 2003. Health care informatics. IEEE Transactions on Information Technology in Biomedicine, 7(1), pp. 1-7.
  47. Soltan-Zadeh, Y, & Córdoba, J-R. 2014, Developing openness in electronic healthcare systems. In BAM2014 Conference: The Role of The Business School in Supporting Economic and Social Development.
  48. Staples, M., & Niazi, M. 2007. Experiences using systematic review guidelines. Journal of Systems and Software, 80(9), pp. 1425-1437.
  49. Stefanou, C.J., & Revanoglou, A. 2006. ERP integration in a healthcare environment: a case study. Journal of Enterprise Information Management, 19(1), pp. 115- 130.
  50. Tarn, J.M., Yen, D.C., & Beaumont, M. 2002. Exploring the rationales for ERP and SCM integration. Industrial Management & Data Systems, 102(1), pp. 26-34.
  51. Wailgum, T. (2008). ERP Definition and solutions. White paper. Retrieved January, 17, 2015 http://p3.680.com/myfile/2013- 9/9/2013090921522782250_2728442.doc.
  52. van Merode, G. G., Groothuis, S., & Hasman, A. (2004). Enterprise resource planning for hospitals. International Journal of Medical Informatics, 73(6), 493-501.
  53. Woodside, J.M. 2007. EDI and ERP: A real-time framework for healthcare data exchange. Journal of Medical Systems, 31(3), pp. 178-184.
Download


Paper Citation


in Harvard Style

Mucheleka M. and Halonen R. (2015). ERP in Healthcare . In Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-096-3, pages 162-171. DOI: 10.5220/0005376801620171


in Bibtex Style

@conference{iceis15,
author={Martin Mucheleka and Raija Halonen},
title={ERP in Healthcare},
booktitle={Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2015},
pages={162-171},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005376801620171},
isbn={978-989-758-096-3},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - ERP in Healthcare
SN - 978-989-758-096-3
AU - Mucheleka M.
AU - Halonen R.
PY - 2015
SP - 162
EP - 171
DO - 10.5220/0005376801620171