ERP in Healthcare

Martin Mucheleka, Raija Halonen


Attempts to improve healthcare services have increased worldwide and the role of information technology (IT) is increasing to find solutions for various issues facing the healthcare sector. The purpose of this study was to find out how enterprise resource planning systems (ERP) have been used in the healthcare sector and how these systems could be used to improve healthcare services. The field of IT now encompasses all industries, including the healthcare sector, which is currently going through fundamental changes. Based on the literature reviewed in this study, the use of ERP systems in the healthcare sector has not been widely reported. However, some findings showed that ERP systems could be used in the healthcare sector to improve the quality of services. Based on these findings, if ERP systems were successfully implemented in healthcare organisations, they would promote significant changes in certain areas such as in finance, human resources and capacity, revenue and admission resources. ERP systems could also improve both the profitability and services of healthcare organisations. Because of the lack of research in this area, further studies should investigate the usage of ERP in healthcare organisations.


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Paper Citation

in Harvard Style

Mucheleka M. and Halonen R. (2015). ERP in Healthcare . In Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-096-3, pages 162-171. DOI: 10.5220/0005376801620171

in Bibtex Style

author={Martin Mucheleka and Raija Halonen},
title={ERP in Healthcare},
booktitle={Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},

in EndNote Style

JO - Proceedings of the 17th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - ERP in Healthcare
SN - 978-989-758-096-3
AU - Mucheleka M.
AU - Halonen R.
PY - 2015
SP - 162
EP - 171
DO - 10.5220/0005376801620171