Facebook@Work - The Use of Social Media for Work-related Exchange and Support

Monique Janneck, Marcus Kluetmann, Sophie Jent, Henning Staar


Research on informal Social Networks such as Facebook has so far mainly focused on participants’ private exchange, addressing topics like self-disclosure, self-presentation, privacy issues and so on. However, informal Social Networks, despite their more private nature, might also be used for work-related exchange and private support for workplace challenges and problems. In this paper we investigate to what extent informal Social Networks are used for work-related exchange and whether this is related to forms of social support the participants experience. To that end an online survey was conducted among users of Facebook. Results show that while work-related Facebook use is generally low, there is some potential to use Social Networks as a vehicle to build a strong support network for seeking of valuable information and advice to cope with possible work-related challenges, especially as participants showed a high willingness to extend help and support to other users.


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Paper Citation

in Harvard Style

Janneck M., Kluetmann M., Jent S. and Staar H. (2015). Facebook@Work - The Use of Social Media for Work-related Exchange and Support . In Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015) ISBN 978-989-758-106-9, pages 655-661. DOI: 10.5220/0005526206550661

in Bibtex Style

author={Monique Janneck and Marcus Kluetmann and Sophie Jent and Henning Staar},
title={Facebook@Work - The Use of Social Media for Work-related Exchange and Support},
booktitle={Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015)},

in EndNote Style

JO - Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015)
TI - Facebook@Work - The Use of Social Media for Work-related Exchange and Support
SN - 978-989-758-106-9
AU - Janneck M.
AU - Kluetmann M.
AU - Jent S.
AU - Staar H.
PY - 2015
SP - 655
EP - 661
DO - 10.5220/0005526206550661