Facebook@Work - The Use of Social Media for Work-related Exchange and Support

Monique Janneck, Marcus Kluetmann, Sophie Jent, Henning Staar

Abstract

Research on informal Social Networks such as Facebook has so far mainly focused on participants’ private exchange, addressing topics like self-disclosure, self-presentation, privacy issues and so on. However, informal Social Networks, despite their more private nature, might also be used for work-related exchange and private support for workplace challenges and problems. In this paper we investigate to what extent informal Social Networks are used for work-related exchange and whether this is related to forms of social support the participants experience. To that end an online survey was conducted among users of Facebook. Results show that while work-related Facebook use is generally low, there is some potential to use Social Networks as a vehicle to build a strong support network for seeking of valuable information and advice to cope with possible work-related challenges, especially as participants showed a high willingness to extend help and support to other users.

References

  1. Aziz, A. A., Klein, M. C. A., Treur, J., 2011. Intelligent configuration of social support networks around depressed persons. In Proceedings of the 13th conference on Artificial intelligence in medicine (AIME'11). Springer-Verlag, Berlin, Heidelberg, pp. 24-34.
  2. Bambina, A. D., 2007. Online Social Support: The Interplay of Social Networks and Computer-Mediated Communication. Cambria Press.
  3. Burke, M., Kraut, R., 2013. Using facebook after losing a job: differential benefits of strong and weak ties. In Proceedings of the 2013 conference on Computer supported cooperative work (CSCW 7813), ACM. New York, pp. 1419-1430.
  4. Chan, C., 2011. Using online advertising to increase the impact of a Library Facebook page. In Library Management, 32(4), pp. 361-370.
  5. Clark, S. C., 2000. Work/Family Border Theory: A new Theory of Work/Family Balance. In Human Relations, 53, pp. 747-770.
  6. Fydrich, T., Sommer, G., Brähler, E., 2007. Fragebogen zur sozialen Unterstützung. Göttingen, Hogrefe.
  7. Gottlieb, B., 2000. Selecting and planning support interventions. In S. Cohen, L. Under- wood, & B. Gotlieb (Eds.), Social support measurement and intervention. London, Oxford University Press, pp. 195-220.
  8. Hobfoll, S., 2001. The influence of culture, community, and the nest-self in the stress process: Advancing conservation of resources theory. In Applied Psychology: An International Review, 50, pp. 337- 421.
  9. Hrastinski, S., Aghaee, N. M., 2012. How are campus students using social media to support their studies? An explorative interview study. In Education and Information Technologies, 17, pp. 451-464.
  10. Jung Oh, H., Ozkaya, E., Larose, R., 2014. How does online social networking enhance life satisfaction? The relationships among online supportive interaction, affect, perceived social support, sense of community, and life satisfaction. In Comput. Hum. Behav. 30 (January 2014), pp. 69-78.
  11. Jussila, J. J., Kärkkäinen, H., Aramo-Immonen, H, 2013. Social media utilization in business-to-business relationships of technology industry firms. In Computers in Human Behavior, 30, pp. 606-613.
  12. Kietzmann, J. H., Hermkens, K., McCarthy, I. I., Silvestre, B. S., 2011. Social media? Get serious! Understanding the functional building blocks of social media. In Business Horizons, 54, pp. 241-251.
  13. Kim, J., Lee, J., 2011. The Facebook Paths to Happiness: Effects of the Number of Facebook Friends and SelfPresentation on Subjective Well-Being. In Cyberpsychology, Behavior, and Social Networking, 14(6), pp. 359-364.
  14. Landers, R. N., Callan, R. C., 2014. Validation of the Beneficial and Harmful Work-Related Social Media Behavioral Taxonomies: Development of the WorkRelated Social Media Questionnaire. In Soc. Sci. Comput. Rev., 32, pp. 628-646.
  15. Leftheriotis, I., Giannakos, M. N., 2014. Using social media for work: Losing your time or improving your work? In Computers in Human Behaviour, 31, pp. 134-142.
  16. Madge, C., Meek, J., Wellens, J., Hooley, J., 2009 Facebook, social integration and informal learning at university: It is more for socialising and talking to friends about work than for actually doing work. In Learning, Media and Technology, 34(2), pp. 141-155.
  17. Prost, M., Cahour, B., Détienne, F., 2010. Analysing online social support between professionals. In Proceedings of the 28th Annual European Conference on Cognitive Ergonomics (ECCE 7810), ACM. New York, pp. 341-342.
  18. Park, Y., Fritz, C., Jex, S. M., 2011. Relationships between work-home segmentation and psychological detachment from work: The role of communication technology use at home. In Journal of Occupational Health Psychology, 16, pp. 457-467.
  19. Pitt, L. F., Berthon, P., 2011. Just when you thought it was safe to go back into the Web: Marketing meets Web 2.0, social media, and creative consumers. In Business Horizons, 54, pp. 181-183.
  20. Rozzell, B., Piercy, C. W., Carr, T. T., King, S., Lane, L. B., Tornes, M., Johnson, A. J., Wright, K. B., 2014. Notification pending: Online social support from close and nonclose relational ties via Facebook. In Comput. Hum. Behav., 38, pp. 272-280.
  21. Sadat Shami, N., Nichols, J., Chen, J., 2014. Social media participation and performance at work: a longitudinal study. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, New York, pp. 115-118.
  22. Schaefer, C., Coyne, J. C., Lazarus, R. S., 1981. The health-related functions of social support. In Journal of Behavioral Medicine, 4, pp.381-406.
  23. Skeels, M. M., Grudin, J., 2009. When Social Networks Cross Boundaries: A Case Study of Workplace Use of Facebook and LinkedIn. In Proceedings of the 2009 International conference on Supporting Group Work. Sanibel Island, ACM Press, pp. 95-104.
  24. Solomon, B. S., Duce, D., Harrison, R., Boness, K., 2012. Modeling social media collaborative work. In Proceedings of the 4th International Workshop on Modeling in Software Engineering, EEE Press. New York, pp. 43-49.
  25. Sonnentag, S., Kruel, U., 2006. Psychological Detachment from Work during Off-job Time: The Role of Job Stressors, Job Involvement, Recovery Efficacy. In European Journal of Work and Organizational Psychology, 15, pp. 197-217.
  26. Storey, M.-A., Singer, L., Cleary, B., Figueira Filho, F., Zagalsky, A., 2014. The (R) Evolution of social media in software engineering. In Proceedings of the on Future of Software Engineering, ACM. New York, pp. 100-116.
  27. Wang, G. P., Lee, P. D., 2009. Psychological Empowerment and Job Satisfaction. An Analysis of Interactive Effects. In Group & Organization Management, 34(3), pp. 271-296.
  28. Weiss, J. B., Berner, E. S., Johnson, K. B., Giuse, D. A., A. Murphy, B., Lorenzi, N. M., 2013. Recommendations for the design, implementation and evaluation of social support in online communities, networks, and groups. In J. of Biomedical Informatics, 46(6) , pp. 970-976.
Download


Paper Citation


in Harvard Style

Janneck M., Kluetmann M., Jent S. and Staar H. (2015). Facebook@Work - The Use of Social Media for Work-related Exchange and Support . In Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015) ISBN 978-989-758-106-9, pages 655-661. DOI: 10.5220/0005526206550661


in Bibtex Style

@conference{stdis15,
author={Monique Janneck and Marcus Kluetmann and Sophie Jent and Henning Staar},
title={Facebook@Work - The Use of Social Media for Work-related Exchange and Support},
booktitle={Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015)},
year={2015},
pages={655-661},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005526206550661},
isbn={978-989-758-106-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 11th International Conference on Web Information Systems and Technologies - Volume 1: STDIS, (WEBIST 2015)
TI - Facebook@Work - The Use of Social Media for Work-related Exchange and Support
SN - 978-989-758-106-9
AU - Janneck M.
AU - Kluetmann M.
AU - Jent S.
AU - Staar H.
PY - 2015
SP - 655
EP - 661
DO - 10.5220/0005526206550661