Placeless Store or Ubiquitous Stores? - New Technological Frontiers in Retailing

Eleonora Pantano, Saverino Verteramo

Abstract

Retailing is subject to a continuous innovation triggered by the constant progresses in technology. The new technologies are dramatically changing the way for searching, comparing, choosing and buying products, by providing new exciting and more effective shopping experience. Among the available technology-based innovations for retailing, especially advancements in networking systems and ubiquitous computing provide a totally new scenario where competing. In particular, these ones develop new shopping environment not limited to the traditional physical points of sale, by becoming a promising area for research. This paper aims at investigating the new competitive scenario, by emphasizing the shift from e- to m- to u-store, and outlining possible future directions in a placeless shopping scenario.

References

  1. Algharabat, R., Dennis, C., 2010. Using authentic 3D product visualisation for an electrical online retailer. Journal of Customer Behaviour, 9, pp. 97-115.
  2. Asahi, Y., 2011. Privacy concern in ubiquitous society and research on consumer behavior. Lectures Notes on Computer Science, 6771, pp. 291-300.
  3. Bennett, R., Savani, S., 2011. Retailers preparedness for introduction of third wave (ubiquitous) computing applications: A survey of UK companies. International Journal of Retail & Distribution Management, 39 (5), pp. 306-325.
  4. Battacharya, M., Petrick, I., Mullen, T., Kvasny, L., 2011. A Delphy Studi of RFID applicable business processes and value chain activities in retail. Journal of Technology Management & Innovation, 6 (3), pp. 63- 81.
  5. Biggemann, S., Kowalkowski, C., Maley, J., Brege, S., 2013. Development and implementation of customer solutions: a study of dynamics and market shaping. Industrial Marketing Management, 42, pp. 1083-1092.
  6. Bourlakis, M., Papagiannidis, S. and Li, F., 2009. Retail spatial evolution: Paving the way from traditional to metaverse retailing. Electronic Commerce Research, 9, pp. 135-148.
  7. Chen, S. C., Chen, H. H., Chen, M. F., 2009. Determinants of satisfaction and continuance intention towards selfservice technologies. Industrial Management & Data Systems, 109(9), pp. 1248-1263.
  8. Cheng, L. K., Chieng, M.-H., Chieng, W. H., 2014. Measuring virtual experience in a three-dimensional virtual reality interactive simulator environment: a structural equation modelling approach. Virtual Reality, 18, pp. 173-188.
  9. Chiu, Y.-T. H., Fang, S.-C., Tseng, C.-C., 2010. Early versus potential adopters. Exploring the antecedent of use intention in the context of retail service innovations. International Journal of Retail & Distribution Management, 38(6), pp. 443-459.
  10. Demirkana, H., Spohrer, J., 2014. Developing a framework to improve virtual shopping in digital malls with intelligent self-service systems. Journal of Retailing and Consumer Services, 21(5), pp. 860-868.
  11. Evans, C., Hu, B., 2006. E-commerce to U-business: a model for ubiquitous shopping mall. In Proceedings of the 1st International Symposium on Pervasive Computing and Application, IEEE, pp. 427-432.
  12. Heinonen, K., Strandvik, T., Voima P., 2013. Customer dominant value formation in service. European Business Review, 25 (2), pp. 104-123.
  13. Hejazinia, M. Razzazi M., 2010. Commercial activities through mobile phone distributed processing integrated with mobile agents. Journal of Emerging Technologies in Web Intelligence, 2(3), pp. 182-190.
  14. Hsiao M.-H. (2009), Shopping mode choice: Physical store shopping versus e-shopping, Transportation Research Part E, 45, pp. 86-95.
  15. Katerattanakul, P. and Siau, K., 2003, Creating a Virtual Store. Communications of the ACM, Vol. 46, No. 12.
  16. Kim, C., Oh, E., Shin, N., Chae, M., 2009. An empirical investigation of factors affecting ubiquitous computing use and U-business value. International Journal of Information Management, 29(6), pp. 436-448.
  17. Lai, P. M., Chuah, K. B., 2010, Developing an Analytical Framework for Mobile Payments Adoption in Retailing: A Supply-Side Perspective, International Conference on Management of e-Commerce and eGovernment.
  18. Lee, H., Lee, W. B., Kweon, S. C., 2011. Examining consumer preferences for mobile devices to read digital content for the diffusion of ubiquitous learning in higher education. Communications in Computer and Information Science, 264, pp. 324-331.
  19. Lee, H.-J., Yang, K., 2013. Interpersonal service quality, self-service technology (SST) service quality, and retail patronage, Journal of Retailing and Consumer Services, 20(1), pp. 51-57.
  20. Lin, P.-H., Huang, K.-S., Wu, C.-H., Hong, Z.-W., 2011. A resource management model for ubiquitous computing environments. In Proceedings of the 15th International Symposium on Consumer Electronics, IEEE, pp. 556-559.
  21. Ngo, L. V., O'Cass, A., 2013. Innovation and business success: the mediating role of customer participation. Journal of Business Research, 66, pp. 1134-1142.
  22. Pantano, E., 2014. Innovation drivers in retail industry. Journal of Information Management, 34, pp. 344-350.
  23. Pantano, E., 2013. Ubiquitous retailing Innovative Scenario: from the fixed point of sale to the flexible ubiquitous store, Journal of Technology Management & Innovation, 8(2), pp. 84-92.
  24. Pantano, E., Di Pietro, L., 2012. Understanding consumer's acceptance of technology-based innovations in retailing. Journal of Technology Management & Innovation, 7(4), pp. 1-19.
  25. Pantano, E., Laria, G., 2012. Innovation in retail process: from consumers' experience to immersive store design. Journal of Technology Management & Innovation, 7(3), pp. 194- 206.
  26. Pantano, E., Servidio, R., 2012. Modeling innovative points of sales through virtual and immersive technologies. Journal of Retailing and Consumer Services 19 (3), pp. 279-286.
  27. Pantano, E., Timmermans, H., 2014. What is smart for retailing?. Procedia Environmental Sciences, 22, pp. 101-107.
  28. Prahalad, C. K., Ramaswamy, V., 2004. Co-creation experiences: The next practice in value creation. Journal of Interactive Marketing. 18, pp. 5-14.
  29. Rotem-Mindali, O., 2009. E-tail versus retail: the effects on shopping related travel empirical evidence from Israel. Transport Policy 17(5), pp. 312-322.
  30. Shim, S. I., Lee, Y., 2011. Consumer's perceived risk reduction by 3D virtual model. International Journal of Retail & Distribution Management, 39(12), 945- 959.
  31. Tang, J.-T.E., Shee, D.Y., Tang, T.-I., 2001. Conceptual model for interactive buyer- seller relationship in electronic commerce. International Journal of Information Management, 21(1), pp. 49-68.
  32. Vesel, P., Zabkar, V., 2010. Relationship quality evaluation in retailers' relationships with consumers. European Journal of Marketing, 44(9/10), pp. 1334- 1365.
  33. Wang, W.-Y., Yang, H.-C., Chen, W.-W., Shih, Y.-L., 2011. Providing a ubi-Marketing platform using pervasive technologies to facilitate added-value services in lodging operations. In Proceedings of the 15th North-East Asia Symposium on Nano, Information Technology and Reliability, IEEE, pp. 39- 44.
  34. Wu, J.-H., Hisa, T.-L., 2008. Developing e-business dynamic capabilities: an analysis of e-commerce innovation from i-, m-, to u-commerce. Journal of Organizational Computing and Electronic Commerce, 18(2), pp. 95-111.
  35. Yang, K., Kim, H.-Y., 2012. Mobile shopping motivation: an application of multiple discriminant analysis. International Journal of Retail & Distribution Management, 40(10), pp.778 - 789.
  36. Zawslak, P. A., Alvs, A. C., Tello-Gamarra, J., Barbieux, D., Reichert, F. M., 2012. Innovation capability: from technology development to transaction capability. Journal of Technology Management & Innovation, 7(2), pp. 14-27.
Download


Paper Citation


in Harvard Style

Pantano E. and Verteramo S. (2015). Placeless Store or Ubiquitous Stores? - New Technological Frontiers in Retailing . In Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015) ISBN 978-989-758-113-7, pages 173-178. DOI: 10.5220/0005531301730178


in Bibtex Style

@conference{ice-b15,
author={Eleonora Pantano and Saverino Verteramo},
title={Placeless Store or Ubiquitous Stores? - New Technological Frontiers in Retailing},
booktitle={Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015)},
year={2015},
pages={173-178},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005531301730178},
isbn={978-989-758-113-7},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 12th International Conference on e-Business - Volume 1: ICE-B, (ICETE 2015)
TI - Placeless Store or Ubiquitous Stores? - New Technological Frontiers in Retailing
SN - 978-989-758-113-7
AU - Pantano E.
AU - Verteramo S.
PY - 2015
SP - 173
EP - 178
DO - 10.5220/0005531301730178