Hybrid System for Collaborative Knowledge Traceability - An Application to Business Emails

Francois Rauscher, Nada Matta, Hassan Atifi

Abstract

In this paper we propose a Knowledge Traces Retrieval (KTR) system. It addresses the problem of retrieving elements of problem solving and design rationale inside business emails from a project. Even if knowledge management tools and practises are well spread in industry, they are rarely used for small projects. Our system aims at helping user retrieve traces of problem solving knowledge in large corpus of email from a past project. The framework and methodology is based on enhanced context (project data, user competencies and profiles), and use machine learning technics and ranking algorithm.

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Paper Citation


in Harvard Style

Rauscher F., Matta N. and Atifi H. (2015). Hybrid System for Collaborative Knowledge Traceability - An Application to Business Emails . In Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015) ISBN 978-989-758-158-8, pages 260-267. DOI: 10.5220/0005640402600267


in Bibtex Style

@conference{kmis15,
author={Francois Rauscher and Nada Matta and Hassan Atifi},
title={Hybrid System for Collaborative Knowledge Traceability - An Application to Business Emails},
booktitle={Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015)},
year={2015},
pages={260-267},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005640402600267},
isbn={978-989-758-158-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 7th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management - Volume 3: KMIS, (IC3K 2015)
TI - Hybrid System for Collaborative Knowledge Traceability - An Application to Business Emails
SN - 978-989-758-158-8
AU - Rauscher F.
AU - Matta N.
AU - Atifi H.
PY - 2015
SP - 260
EP - 267
DO - 10.5220/0005640402600267