Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems

Tamara Babaian, Wendy Lucas, Alina Chircu, Noreen Power

Abstract

Enterprise Resource Planning (ERP) systems pose usability challenges to all but the most sophisticated of users. One such challenge arises from complex menu structures that hinder, rather than aid, system navigation. Another issue is the lack of support for discovering and exploring relationships between the data elements that underlie all transactions and processes performed with the system. Two dynamic, interactive visualizations, the Dynamic Task Map and the Association Map, were designed to assist users in ERP system navigation and data exploration activities. In this paper, we describe a laboratory study comparing the use of these visual components to standard SAP interfaces. Results from an initial empirical evaluation revealed that all users were able to complete tasks more quickly and with the same or a lower number of errors when using the visual components than when using SAP. Answers to questions comparing the standard SAP interface with visualizations also revealed an overall preference for the visual interfaces. Suggestions for improvements to the visualizations from study participants provided valuable feedback for future development.

References

  1. Babaian, T., Lucas, W., Li, M. 2015. Modernizing exploration and navigation in enterprise systems with interactive visualizations. Human Interface and the Management of Information. Information and Knowledge Design, (HCII 2015), Lecture Notes in Computer Science, Springer, vol. 9172, 23-33.
  2. Babaian, T., Lucas, W., Xu, J., Topi, H. 2010. Usability through system-user collaboration: design principles for greater ERP usability. In DESRIST'10, the 5th international conference on Global Perspectives on Design Science Research, Robert Winter, J. Leon Zhao, and Stephan Aier (Eds.). Springer-Verlag, Berlin, Heidelberg, 394-409.
  3. Cooprider, J., Topi, H., Xu, J., Dias, M., Babaian, T., Lucas, W., 2010. A collaboration model for ERP user-system interaction. In HICSS'10, the 43rd Hawaii International Conference on System Sciences, 1-9.
  4. Drobik, A., 2015. IT Market Clock for ERP Platform Technology, 2015. Gartner.
  5. Ganly, D. , Montgomery, N., 2015. Hype Cycle for ERP, 2015. Gartner.
  6. Hipp, M., Mutschler, B., Reichert, M., 2012. Navigating in complex business processes. In DEXA'12, the 23rd International Conference on Database and Expert Systems Applications, Part II, Springer, 466-480.
  7. Hipp, M., Mutschler, B., Reichert, M., 2014. Navigating in Process Model Repositories and Enterprise Process Information. In RCIS'14, the 8th International Conference on Research Challenges in Information Science, IEEE, 1-12.
  8. Hong, K. K., & Kim, Y. G., 2002. The critical success factors for ERP implementation: an organizational fit perspective. Information & Management, 40(1), 25-40.
  9. Hurtienne, J., Prümper, J. Rötting, M., 2009. When enterprise resource planning needs software ergonomics: Some typical scenarios. In IEA'09, the 17th World Congress on Ergonomics
  10. King, R., 2012. SAP Owns Up to Usability Problem. The Wall Street Journal CIO Report, August 2, 2012.
  11. Krigsman, M., 2010. Understanding Lumber Liquidators' ERP failure. ZDNet, November 11, 2010.
  12. Lambeck, C., Fohrholtz, C., Leyh, C., Šupulniece, I., Müller, R., 2014a. Commonalities and contrasts: An investigation of ERP usability in a comparative user study. In ECIS'14, 22nd European Conference on Information Systems.
  13. Lambeck, C., Muller, R., Fohrholz, C., Leyh, C., 2014b. (Re-) Evaluating User Interface Aspects in ERP Systems - An Empirical User Study. In HICSS'14, 47th Hawaii International Conference on System Sciences, 396-405, IEEE.
  14. Lucas, W., Babaian, T. 2012. Implementing design principles for collaborative ERP systems. In DESRIST'12, the 7th international conference on Design Science Research in Information Systems: advances in theory and practice, Ken Peffers, Marcus Rothenberger, and Bill Kuechler (Eds.). SpringerVerlag, Berlin, Heidelberg, 88-107.
  15. Myers, B., 1994. Challenges of HCI design and implementation. Interactions, 1(1), 73-83.
  16. Parks, N. E., 2012. Testing & quantifying ERP usability. In RIIT'12, 1st Annual Conference on Research in Information Technology, 31-36.
  17. Parush, A., Hod, A., & Shtub, A., 2007. Impact of visualization type and contextual factors on performance with enterprise resource planning systems. Computers & Industrial Engineering, 52(1), 133-142.
  18. Pike, W.A., Stasko, J., Chang, R., O'Connell, T.A., 2009. The science of interaction. Information Visualization, 8(4), 263-274.
  19. Rettig, C., 2007. The trouble with enterprise software. Sloan Management Review, 49(1), 21-27.
  20. Scholtz, B., Cilliers, C., Calitz, A., 2010. Qualitative techniques for evaluating enterprise resource planning (ERP) user interfaces. In SAICSIT'10, Annual Research Conference of the South African Institute of Computer Scientists and Information Technologists, 284-293.
  21. Topi, H., Lucas, W. & Babaian, T. 2005. Identifying usability issues with an ERP implementation. In ICEIS'05, 7th International Conference on Enterprise Information Systems.
  22. van deer Aalst, W.M.P., 2011. Process Mining: Discovery, Conformance, and Enhancement of Business Processes. Heidelberg: Springer-Verlag.
  23. Yi, J.S., Kang, A.K., Stasko, J.T., Jacko, J.A., 2007. Toward a Deeper Understanding of the Role of Interaction in Information Visualization. In IEEE Transactions on Visualization and Computer Graphics, 13(6), 1224-1231.
Download


Paper Citation


in Harvard Style

Babaian T., Lucas W., Chircu A. and Power N. (2016). Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-187-8, pages 368-377. DOI: 10.5220/0005770203680377


in Bibtex Style

@conference{iceis16,
author={Tamara Babaian and Wendy Lucas and Alina Chircu and Noreen Power},
title={Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2016},
pages={368-377},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005770203680377},
isbn={978-989-758-187-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Evaluating Interactive Visualizations for Supporting Navigation and Exploration in Enterprise Systems
SN - 978-989-758-187-8
AU - Babaian T.
AU - Lucas W.
AU - Chircu A.
AU - Power N.
PY - 2016
SP - 368
EP - 377
DO - 10.5220/0005770203680377