Estimating Trust in Virtual Teams - A Framework based on Sentiment Analysis

Guilherme A. Maldonado da Cruz, Elisa Hatsue Moriya Huzita, Valéria D. Feltrim

Abstract

The advance in technology has enabled the emergence of virtual teams. In these teams, people are in different places and possibly over different time zones, making use of computer mediated communication. At the same time distribution brings benefits, there are some challenges as the difficulty to develop trust, which is essential for efficiency in these teams. In this scenario, trust information could be used to allocate members in a new team and/or, to monitor them during the project execution. In this paper we present an automatic framework for detecting trust between members of global software development teams using sentiment analysis from comments and profile data available in versioning systems. Besides the framework description, we also present its implementation for the GitHub versioning system.

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Paper Citation


in Harvard Style

Cruz G., Huzita E. and Feltrim V. (2016). Estimating Trust in Virtual Teams - A Framework based on Sentiment Analysis . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-187-8, pages 464-471. DOI: 10.5220/0005830604640471


in Bibtex Style

@conference{iceis16,
author={Guilherme A. Maldonado da Cruz and Elisa Hatsue Moriya Huzita and Valéria D. Feltrim},
title={Estimating Trust in Virtual Teams - A Framework based on Sentiment Analysis},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2016},
pages={464-471},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005830604640471},
isbn={978-989-758-187-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Estimating Trust in Virtual Teams - A Framework based on Sentiment Analysis
SN - 978-989-758-187-8
AU - Cruz G.
AU - Huzita E.
AU - Feltrim V.
PY - 2016
SP - 464
EP - 471
DO - 10.5220/0005830604640471