Towards Advanced Enterprise Information Systems Engineering - Solving Resilience, Security and Usability Issues within the Paradigms of Socio-Technical Systems

Wilson Goudalo, Christophe Kolski


Resilience and Security are very important attributes for most enterprise Information Systems (IS). These systems have human users with various capabilities, experiences and behaviors. Therefore, they have to be resilient, secure and usable. Resilience requires the capacity to prepare and adapt, facing perpetuating evolutionary conditions, and to restore full capability after an incident or an attack. We track and solve Resilience, Security and Usability issues jointly in Enterprise IS. This challenge requires considering the ergonomics of interactions, effectiveness and efficiency of the task realization, user satisfaction, and trust as well as human feelings when using the secure services. In this paper, we propose an approach based on paradigms of socio-technical systems to model the interplay between resilience, security and usability. We detail a case study illustrating the proposed approach and detailing the elaboration of user-experience-based design patterns.


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Paper Citation

in Harvard Style

Goudalo W. and Kolski C. (2016). Towards Advanced Enterprise Information Systems Engineering - Solving Resilience, Security and Usability Issues within the Paradigms of Socio-Technical Systems . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-187-8, pages 400-411. DOI: 10.5220/0005835904000411

in Bibtex Style

author={Wilson Goudalo and Christophe Kolski},
title={Towards Advanced Enterprise Information Systems Engineering - Solving Resilience, Security and Usability Issues within the Paradigms of Socio-Technical Systems},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},

in EndNote Style

JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Towards Advanced Enterprise Information Systems Engineering - Solving Resilience, Security and Usability Issues within the Paradigms of Socio-Technical Systems
SN - 978-989-758-187-8
AU - Goudalo W.
AU - Kolski C.
PY - 2016
SP - 400
EP - 411
DO - 10.5220/0005835904000411