The Impact of the Implementation of ERP Satisfaction of End Users in Major Moroccan Companies

Fatima Jalil, Abdellah Zaouia, Rachid El Bouanani

Abstract

In recent years, the implementation of ERP is as a lever for development and inter-organizational collaboration. Despite the benefits of ERP, the success of their implementation is not always assured. The introduction of an ERP in a company requires organizational changes that may provoke resistance to cause adverse effects on the success of these projects. This article proposes a model and tests to evaluate the success of a system "Enterprise Resource Planning "(ERP) based on a measure of user satisfaction. Referring to the model DeLone & McLean and the work of Seddon & Kiew The criteria that can influence user satisfaction, to ensure the successful implementation of the ERP system are identified. The results of the exploratory study, carried out on 60 users in 40 Moroccan companies, shows that user satisfaction of ERP is explained by the quality of the ERP system, perceived usefulness and quality of information provided by this type of system. The study also found that the quality engineering change is a predictor of satisfaction measured by user involvement in the implementation of ERP, the quality of communication within such a project and the quality of training given to users.

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Paper Citation


in Harvard Style

Jalil F., Zaouia A. and El Bouanani R. (2016). The Impact of the Implementation of ERP Satisfaction of End Users in Major Moroccan Companies . In Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-187-8, pages 188-195. DOI: 10.5220/0005837201880195


in Bibtex Style

@conference{iceis16,
author={Fatima Jalil and Abdellah Zaouia and Rachid El Bouanani},
title={The Impact of the Implementation of ERP Satisfaction of End Users in Major Moroccan Companies},
booktitle={Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2016},
pages={188-195},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0005837201880195},
isbn={978-989-758-187-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 18th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - The Impact of the Implementation of ERP Satisfaction of End Users in Major Moroccan Companies
SN - 978-989-758-187-8
AU - Jalil F.
AU - Zaouia A.
AU - El Bouanani R.
PY - 2016
SP - 188
EP - 195
DO - 10.5220/0005837201880195