A Proposal to Model Knowledge in Knowledge-Intensive Business Processes

Norbert Gronau, Christoph Thim, André Ullrich, Gergana Vladova, Edzard Weber

Abstract

This paper addresses the topic of modeling tacit knowledge across business processes. Some approaches exist to cover that issue but none is really satisfying. Therefore a new approach is proposed, which is based on more than ten years of experience with the Knowledge Modeling and Description Language (KMDL). The new approach suggests to differentiate knowledge in professional insight, experience and context and to describe the degree of ability to articulate and generality.

References

  1. Allweyer T, 1998. Knowledge Management with ARIS Models. In: Scheer A-W: ARIS - From Business process to the application system (in German), Heidelberg
  2. Becker J, Rosemann M; Schuette R, 1995. Guidelines of proper modeling (in German). In: Wirtschaftsinformatik (37) 5, 435-445.
  3. Blackler F, 1995. Knowledge, Knowledge Work and Organizations: An Overview and interpretation; in: Organ-ization Studies, I6(6),1021-1046.
  4. Davenport T, Prusak L, 1998. Working knowledge: How organizations manage what they know, Harvard Business School Press, Boston.
  5. Fischer M, 2008: Organizational learning in Corporations with extreme performance pressure (in German). In: Pawlowsky P; Mistele P (Eds.): High performance management (in German), Wiesbaden: Gabler,lll-131
  6. Franken R, Franken S, 2011. Integrated knowledge and innovation management (in German). Wiesbaden: Gabler.
  7. Gronau N, 2015. The influence of Cyber-Physical Systems on the creation of production systems (in German). Industrie Management 3, 16-20
  8. Gronau N, Heinze P, Weber E, 2012: Conversion- and Transformation-Oriented View on Knowledge Flows. In: Gronau N (ed): Modeling and Analyzing knowledge intensive business processes with KMDL - Comprehensive insights into theory and practice, Berlin, 249- 268.
  9. Gronau N, Fröming J, 2006: A semi-formal modeling language to describe knowledge conversions (in German). In: Wirtschaftsinformatik (48) 349-360.
  10. Heisig,P, 2002. GPO-WM - Method and tool for process oriented knowledge management (in German). In: Abecker A, Hinkelmann K, Maus H, Mueller HJ(eds.): Process-oriented Knowledge management (in German), Berlin Heidelberg, New York, 47-64.
  11. Hinkelmann K, Karagiannis D, Telesko R, 2002. PROMOTE - Method and tool for process oriented knowledge management (in German). Abecker A, Hinkelmann K, Maus H, Mueller HJ (eds.): Processoriented Knowledge management (in German), Berlin Heidelberg, New York,
  12. Kogut B, Zander U, 1992. Knowledge of the Firm: Combinative Capabilities and the Replication of Technology; in: Organization Science, Vol. 3, No. 5 (August), 383- 397
  13. Lam A, 2000. Tacit Knowledge, Organizational Learning, and Societal Institutions: An Integrated Framework. Organization Studies, vol. 21 (3), 487-513.
  14. Lee J, Bagheri B, Kao H-A, 2014. A Cyber Physical Systems Architecture for Industry 4.0-based Manufacturing Systems. Manuf Lett 3, 18-23
  15. Meyer B, Sugiyama K, 2007. The concept of knowledge in KM: a dimensional model", Journal of Knowledge Management (11) 1, 17 - 35
  16. Nonaka I, Takeuchi H, 1995. The knowledge creating company: how Japanese companies create the dynamics of innovation. New York: Oxford University Press, 284
  17. Polanyi M, 1966. The tacit dimension. Garden City, Doubleday
  18. Polanyi, M, 1958. Personal Knowledge: Towards a PostCritical Philosophy. University of Chicago Press, Chicago, IL.
  19. Rehauser J, Krcmar H, 1996. Knowledge Management in the corporation. In: Schreyoegg G, Conrad P (eds.) Management research 6: Knowledge Management. Ber-lin, 1-40
  20. Sackmann S, 1991: Uncovering Culture in Organizations; in: Journal of Applied Behavioral Science, 27, 295-317.
  21. Spinner HF, 1994. The knowledge order. A guiding concept for the third order of the information age (in German) Opladen
  22. Turing AM, 1950. Computing machinery and intelligence. Mind, 433-460.
  23. Vlaar P, Van Den Bosch F, Volberda H, 2007. Towards a Dialectic Perspective on Formalization in Interorganiza-tional Relationships: How Alliance Managers Capitalize on the Duality Inherent in Contracts, Rules and Proce-dures; in: Organization Studies, Vol. 28, 437 - 466
  24. Willke H. 2001. Systemic Knowledge Management (in German). Stuttgart. 2. edition.
Download


Paper Citation


in Harvard Style

Gronau N., Thim C., Ullrich A., Vladova G. and Weber E. (2016). A Proposal to Model Knowledge in Knowledge-Intensive Business Processes . In Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD, ISBN 978-989-758-190-8, pages 98-103. DOI: 10.5220/0006222600980103


in Bibtex Style

@conference{bmsd16,
author={Norbert Gronau and Christoph Thim and André Ullrich and Gergana Vladova and Edzard Weber},
title={A Proposal to Model Knowledge in Knowledge-Intensive Business Processes},
booktitle={Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD,},
year={2016},
pages={98-103},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006222600980103},
isbn={978-989-758-190-8},
}


in EndNote Style

TY - CONF
JO - Proceedings of the Sixth International Symposium on Business Modeling and Software Design - Volume 1: BMSD,
TI - A Proposal to Model Knowledge in Knowledge-Intensive Business Processes
SN - 978-989-758-190-8
AU - Gronau N.
AU - Thim C.
AU - Ullrich A.
AU - Vladova G.
AU - Weber E.
PY - 2016
SP - 98
EP - 103
DO - 10.5220/0006222600980103