Using Process Indicators to Help the Verification of Goal Fulfillment

Henrique P. de Sá Sousa, Vanessa T. Nunes, Claudia Cappelli, Renata Guizzardi, Julio Cesar S. P. Leite


Process modelling is often criticized as lacking proper alignment with business goals. Although there is literature on different proposals to address the issue, the verification of this alignment remains an obstacle during process enactment. We make use of key process indicator (KPI) in a process design method to annotate processes/activities with proper information. The method derives this information from the business goals and uses it to calculate process indicators. We demonstrate through a real example, modelled with the ARIS business process model tool, how the method produces proper indicators, which should be used during process enactment.


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Paper Citation

in Harvard Style

Sousa H., Nunes V., Cappelli C., Guizzardi R. and Leite J. (2017). Using Process Indicators to Help the Verification of Goal Fulfillment . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-249-3, pages 345-352. DOI: 10.5220/0006239303450352

in Bibtex Style

author={Henrique P. de Sá Sousa and Vanessa T. Nunes and Claudia Cappelli and Renata Guizzardi and Julio Cesar S. P. Leite},
title={Using Process Indicators to Help the Verification of Goal Fulfillment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},

in EndNote Style

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - Using Process Indicators to Help the Verification of Goal Fulfillment
SN - 978-989-758-249-3
AU - Sousa H.
AU - Nunes V.
AU - Cappelli C.
AU - Guizzardi R.
AU - Leite J.
PY - 2017
SP - 345
EP - 352
DO - 10.5220/0006239303450352