EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment

Bechir Alaya

Abstract

Due to enterprises environment specificities, the operations management is actually a challenging problem. In this paper, we choose to using a compromise between the available resources and the quality of service (QoS) granularity. We join this compromise to a guaranteed technique in order to reach an intelligent loss of Sub-operations according to the importance of each operation. The resulting approach permits the increase of availability, performance, reliability and system dependability. The aim of our contribution is to ensure the client satisfaction by increasing the QoS while dealing with the enterprises environment characteristics. The effectiveness of what we propose is measured through a simulation study.

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Paper Citation


in Harvard Style

Alaya B. (2017). EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-247-9, pages 114-122. DOI: 10.5220/0006322401140122


in Bibtex Style

@conference{iceis17,
author={Bechir Alaya},
title={EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2017},
pages={114-122},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006322401140122},
isbn={978-989-758-247-9},
}


in EndNote Style

TY - CONF
JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - EE-(m,k)-Firm: A Method to Dynamic Service Level Management in Enterprise Environment
SN - 978-989-758-247-9
AU - Alaya B.
PY - 2017
SP - 114
EP - 122
DO - 10.5220/0006322401140122