A Literature Review of Benefit Analysis Approaches for IT Projects in the Public Sector

Oscar Avila, Sebastian Sastoque, Orlando Cuevas


The financial investments of public institutions in Information Technology (IT) projects have considerably increased in recent years. This has resulted in an enormous pressure on IT managers of these institutions to find ways to analyse the benefits of these investments. However, this task is very difficult because, in the public sector, IT projects do not only generate financial benefits but also create public value through the generation of other types of benefits, such as social and political. In addition, in this sector there is a variety of beneficiaries and manners of measure the benefits. In this context, this work presents a survey aimed at analysing the research literature to analyse what are the main types of benefits and beneficiaries as well as analysing methods. From the literature review, the paper presents a conceptual model that aims at establishing the basis for a complete approach for benefit analysis in the public sector.


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Paper Citation

in Harvard Style

Avila O., Sastoque S. and Cuevas O. (2017). A Literature Review of Benefit Analysis Approaches for IT Projects in the Public Sector . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-248-6, pages 411-418. DOI: 10.5220/0006333204110418

in Bibtex Style

author={Oscar Avila and Sebastian Sastoque and Orlando Cuevas},
title={A Literature Review of Benefit Analysis Approaches for IT Projects in the Public Sector},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},

in EndNote Style

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - A Literature Review of Benefit Analysis Approaches for IT Projects in the Public Sector
SN - 978-989-758-248-6
AU - Avila O.
AU - Sastoque S.
AU - Cuevas O.
PY - 2017
SP - 411
EP - 418
DO - 10.5220/0006333204110418