Paths to IT Performance: A Configurational Analysis of IT Capabilities

François Bergeron, Anne-Marie Croteau, Louis Raymond, Sylvestre Uwizeyemungu


This study seeks to describe and explain the manner by which the environmental uncertainty, IT strategic orientation and IT capabilities of manufacturing SMEs contribute to their IT performance, that is, to their realization of benefits from the use of IT. A qualitative comparative analysis (QCA) allows to unveil three IT capability configurations associated to high-IT performance firms. Dependent upon the configuration, the core causal conditions involve an IT Defender strategic orientation, and various combinations of IT managerial, functional, informational and technological capabilities. These results support the idea of a gestalt alignment threshold for the IT capabilities of high-IT performance firms, that is, the idea that different IT capability configurations can be equally effective.


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Paper Citation

in Harvard Style

Bergeron F., Croteau A., Raymond L. and Uwizeyemungu S. (2017). Paths to IT Performance: A Configurational Analysis of IT Capabilities . In Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS, ISBN 978-989-758-249-3, pages 294-305. DOI: 10.5220/0006346702940305

in Bibtex Style

author={François Bergeron and Anne-Marie Croteau and Louis Raymond and Sylvestre Uwizeyemungu},
title={Paths to IT Performance: A Configurational Analysis of IT Capabilities},
booktitle={Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,},

in EndNote Style

JO - Proceedings of the 19th International Conference on Enterprise Information Systems - Volume 3: ICEIS,
TI - Paths to IT Performance: A Configurational Analysis of IT Capabilities
SN - 978-989-758-249-3
AU - Bergeron F.
AU - Croteau A.
AU - Raymond L.
AU - Uwizeyemungu S.
PY - 2017
SP - 294
EP - 305
DO - 10.5220/0006346702940305