A Multi-perspective View on AAL Stakeholders’ Needs - A User-centred Requirement Analysis for the Activeadvice European Project

Soraia Teles, Diotima Bertel, Andrea Ch. Kofler, Stefan H. Ruscher, Constança Paúl


This paper discusses the process of including a multi-perspective view on stakeholders’ needs into a specific project, namely the European project ActiveAdvice. It highlights the factors supporting and hindering the development and the implementation of the ActiveAdvice platform – as an integrated communication tool targeted at bridging the gaps between AAL stakeholders by facilitating cooperation and information exchange – regarding user requirements, preferences, acceptances and expectations. For this, a qualitative study was carried out, taking into account not only the older adults as primary end-users but the whole AAL stakeholder ecosystem. 23 semi-structured interviews with stakeholders of different groups – older adults and their relatives, business as well as government representatives – were conducted. The results show that even though different stakeholders can have conflicting needs, e.g. regarding online communication or feedback, those can be integrated into the requirements analysis, thus including the whole stakeholder ecosystem in the designing process. Furthermore, all three included stakeholder groups agree on the importance of raising awareness of AAL solutions, technologies and products. In including not only consumers but other secondary and tertiary stakeholders as well, ActiveAdvice has the chance to reach a broader audience and thus raise public awareness of AAL.


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Paper Citation

in Harvard Style

Teles S., Bertel D., Ch. Kofler A., H. Ruscher S. and Paúl C. (2017). A Multi-perspective View on AAL Stakeholders’ Needs - A User-centred Requirement Analysis for the Activeadvice European Project . In Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE, ISBN 978-989-758-251-6, pages 104-116. DOI: 10.5220/0006380701040116

in Bibtex Style

author={Soraia Teles and Diotima Bertel and Andrea Ch. Kofler and Stefan H. Ruscher and Constança Paúl},
title={A Multi-perspective View on AAL Stakeholders’ Needs - A User-centred Requirement Analysis for the Activeadvice European Project},
booktitle={Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,},

in EndNote Style

JO - Proceedings of the 3rd International Conference on Information and Communication Technologies for Ageing Well and e-Health - Volume 1: ICT4AWE,
TI - A Multi-perspective View on AAL Stakeholders’ Needs - A User-centred Requirement Analysis for the Activeadvice European Project
SN - 978-989-758-251-6
AU - Teles S.
AU - Bertel D.
AU - Ch. Kofler A.
AU - H. Ruscher S.
AU - Paúl C.
PY - 2017
SP - 104
EP - 116
DO - 10.5220/0006380701040116