Analysis of Student Satisfaction on Academic and Non Academic Administration

Sri Lestari, Khusaini Khusaini

Abstract

The main issues of this study, the gap between expectations and reality felt by students about the quality of academic and non-academic services in the Universitas Islam Syekh-Yusuf Tangerang. Service quality indicators include; Reliability, responsiveness, assurance, empathy, and physical evidence (tangibles). The research method used explanatory survey method with quantitative-qualitative descriptive data analysis with different test. The result of the research shows that the level of performance is 3,26 sufficient categories, the student expectation level is 4.50 important category, the test result is different t = 23,401, sig 0,000 <0,05, it means there is difference between student expectation level and employee performance level. Student satisfaction as a whole the aspects that are considered important or very important in the medium or sufficient category.

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Paper Citation


in Harvard Style

Lestari S. and Khusaini K. (2017). Analysis of Student Satisfaction on Academic and Non Academic Administration.In 1st International Conference on Educational Sciences - Volume 1: ICES, ISBN 978-989-758-314-8, pages 409-413. DOI: 10.5220/0007042004090413


in Bibtex Style

@conference{ices17,
author={Sri Lestari and Khusaini Khusaini},
title={Analysis of Student Satisfaction on Academic and Non Academic Administration},
booktitle={1st International Conference on Educational Sciences - Volume 1: ICES,},
year={2017},
pages={409-413},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007042004090413},
isbn={978-989-758-314-8},
}


in EndNote Style

TY - CONF

JO - 1st International Conference on Educational Sciences - Volume 1: ICES,
TI - Analysis of Student Satisfaction on Academic and Non Academic Administration
SN - 978-989-758-314-8
AU - Lestari S.
AU - Khusaini K.
PY - 2017
SP - 409
EP - 413
DO - 10.5220/0007042004090413