Exploring Elements of Human Capital Development and Firm Performance in the Financial Services Industry

Via Irhamny Az-Zahra, Dina Nurdiani Sapitri

Abstract

The purpose of this study is to examine the relationship between the elements of human capital with firm performance. The elements that are expected to affect firm performance in financial services industry are competence, flexibility, adaptability, development of organizational competencies, and individual employability. Each component of the elements has different role in creating company’s human capital that will determine the firm performance. The research uses a qualitative approach in which in-depth interviews were performed to gain insights from top-level managers of the studied companies. Cross-case study analysis was carried out to analyze the data. The results indicate that the five elements in human capital have a significant and substantive influence on firm performance.

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Paper Citation


in Harvard Style

Az-Zahra V. and Sapitri D. (2017). Exploring Elements of Human Capital Development and Firm Performance in the Financial Services Industry.In 1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP, ISBN 978-989-758-315-5, pages 404-408. DOI: 10.5220/0007083104040408


in Bibtex Style

@conference{iciebp17,
author={Via Irhamny Az-Zahra and Dina Nurdiani Sapitri},
title={Exploring Elements of Human Capital Development and Firm Performance in the Financial Services Industry},
booktitle={1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP,},
year={2017},
pages={404-408},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007083104040408},
isbn={978-989-758-315-5},
}


in EndNote Style

TY - CONF

JO - 1st International Conference on Islamic Economics, Business, and Philanthropy - Volume 1: ICIEBP,
TI - Exploring Elements of Human Capital Development and Firm Performance in the Financial Services Industry
SN - 978-989-758-315-5
AU - Az-Zahra V.
AU - Sapitri D.
PY - 2017
SP - 404
EP - 408
DO - 10.5220/0007083104040408