Analysis of The Implementation of Local Public Service Agency Policy on The Quality and Performance of Hospital Services

Shelvy Haria Roza, Inge Angelia

2017

Abstract

The level of public satisfaction with public hospital services was still quite low, more than 50% complaining about the services. The demand for service quality, the government imposed the Local Public Service Agency (LPSA) Policy in the hospital. This study aimed to analyze the implementation of LPSA policy on the quality and performance of hospital services. This research was a descriptive research with quantitative and qualitative approach. This research was conducted in Dr. Rasidin Padang General Hospital . The population was all patients, with sample of 60 people with accidental sampling. Key informants were chosen by purposive sampling as many as five people who understand about LPSA policy. Data were collected through indept interview, document review, and observation. Quantitative data were analyzed descriptively and qualitative data were analyzed spready thematic analysis. The result showed that the policy standard, had been run well, had sufficient and adequate resources. The disposition of executives was positive in supporting this policy. Communication has not been spread evenly across all employees, only revolved around employees who directly handle it. The bureaucratic structure was clear. The implementation of LPSA policy had influences on the performance of hospital services, but has little influences on the service quality.

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Paper Citation


in Harvard Style

Roza S. and Angelia I. (2017). Analysis of The Implementation of Local Public Service Agency Policy on The Quality and Performance of Hospital Services.In Proceedings of the 2nd International Symposium of Public Health - Volume 1: ISOPH, ISBN 978-989-758-338-4, pages 529-534. DOI: 10.5220/0007517205290534


in Bibtex Style

@conference{isoph17,
author={Shelvy Haria Roza and Inge Angelia},
title={Analysis of The Implementation of Local Public Service Agency Policy on The Quality and Performance of Hospital Services},
booktitle={Proceedings of the 2nd International Symposium of Public Health - Volume 1: ISOPH,},
year={2017},
pages={529-534},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007517205290534},
isbn={978-989-758-338-4},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Symposium of Public Health - Volume 1: ISOPH,
TI - Analysis of The Implementation of Local Public Service Agency Policy on The Quality and Performance of Hospital Services
SN - 978-989-758-338-4
AU - Roza S.
AU - Angelia I.
PY - 2017
SP - 529
EP - 534
DO - 10.5220/0007517205290534