Fostering Collaboration on Decision Processes

Jorge Augusto Pessatto Mondadori, Juliana de Melo Bezerra

Abstract

Due to intrinsic complexity and uncertainty, decision problems require involvement of stakeholders with distinct backgrounds and points of view. Collaboration among stakeholders is then essential to identify the problem and find solutions. We propose a framework with guidelines to aid decision-makers, together with a facilitator, to structure and solve a problem collaboratively in a virtual environment. The framework points out how collaboration takes place during the whole decision process, including phases to structure the problem, to apply the multi-criteria decision analyses, and to explore the sensitivity analyses in order to reach the final result. We conducted an empirical evaluation, where decision makers reported benefits of the framework to engage stakeholders, to congregate ideas, and to reduce the duration of the decision process.

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Paper Citation


in Harvard Style

Mondadori J. and Bezerra J. (2018). Fostering Collaboration on Decision Processes.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS, ISBN 978-989-758-298-1, pages 569-576. DOI: 10.5220/0006662105690576


in Bibtex Style

@conference{iceis18,
author={Jorge Augusto Pessatto Mondadori and Juliana de Melo Bezerra},
title={Fostering Collaboration on Decision Processes},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,},
year={2018},
pages={569-576},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006662105690576},
isbn={978-989-758-298-1},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 1: ICEIS,
TI - Fostering Collaboration on Decision Processes
SN - 978-989-758-298-1
AU - Mondadori J.
AU - Bezerra J.
PY - 2018
SP - 569
EP - 576
DO - 10.5220/0006662105690576