Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil

Angela Lima Peres, Alex Sandro Gomes

Abstract

This paper investigates aspects of evolution of user experience design practices in small and medium Brazilian organizations and the relation to dimensions of User Experience Maturity Models. A qualitative approach was carried out. Eight user experience managers or analysts were asked about the evolution process of incorporate User Experience practices and strategies adopted to deal with the limitations of small and medium software organizations. A semi-structured interview script was developed specifically for this study. Data collection was carried out through interviews with the Skype® tool, and qualitative analysis was performed with the aid of MAXQDA® software. Through content analysis, the study presents and discusses the strategies adopted by eight User Experience designers and the relation to dimensions of User Experience Maturity Models. The difficulties faced by small and medium organizations are discussed, and some alternatives that are adapted to small budgets and human resources are presented.

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Paper Citation


in Harvard Style

Lima Peres A. and Sandro Gomes A. (2018). Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil.In Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS, ISBN 978-989-758-298-1, pages 559-568. DOI: 10.5220/0006801905590568


in Bibtex Style

@conference{iceis18,
author={Angela Lima Peres and Alex Sandro Gomes},
title={Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil},
booktitle={Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS,},
year={2018},
pages={559-568},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0006801905590568},
isbn={978-989-758-298-1},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 20th International Conference on Enterprise Information Systems - Volume 2: ICEIS,
TI - Aspects of User Experience Maturity Evolution of Small and Medium Organizations in Brazil
SN - 978-989-758-298-1
AU - Lima Peres A.
AU - Sandro Gomes A.
PY - 2018
SP - 559
EP - 568
DO - 10.5220/0006801905590568