Key Indicators of Performance Measurement in Small and Medium Industries using Balanced Scorecard Method

Wiwik Sulistiyowati, Isnaini Rodiyah, Ika Ratna Indra Astuti

Abstract

This research aims to know key indicators of performance measurement in Small and Medium Industry (SMI). The method mostly used in this research is the qualitative method with balanced scorecard concept approach. The study has seven indicators; these are Ability, Resources, Environment, Strategy, Process, Measurement, and analysis, innovation and learning. The result of research is significant indicators that important for performance measurement of small-medium industry are resources variable with leadership experience indicators in managing firms with 3.7 critical ratio value and ability variable with human resources management and resources useful with 3.55 critical ratio. Based on the result, in the real that development of small and medium industry depend on leadership or owner. Based on these results that in reality for the SMI developed based on leadership or owners. This is because the owner is indirectly the leader of the SMI, and all policies and rules based on the leader. Thus, of course, the leader's experience in managing the highest scores is an essential indicator of SMI's performance. Based on these results, in reality, for SMI’s developed by leadership or owners.

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Paper Citation


in Harvard Style

Sulistiyowati W., Rodiyah I. and Astuti I. (2018). Key Indicators of Performance Measurement in Small and Medium Industries using Balanced Scorecard Method.In Proceedings of the Annual Conference on Social Sciences and Humanities - Volume 1: ANCOSH, ISBN 978-989-758-343-8, pages 311-315. DOI: 10.5220/0007419603110315


in Bibtex Style

@conference{ancosh18,
author={Wiwik Sulistiyowati and Isnaini Rodiyah and Ika Ratna Indra Astuti},
title={Key Indicators of Performance Measurement in Small and Medium Industries using Balanced Scorecard Method},
booktitle={Proceedings of the Annual Conference on Social Sciences and Humanities - Volume 1: ANCOSH,},
year={2018},
pages={311-315},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007419603110315},
isbn={978-989-758-343-8},
}


in EndNote Style

TY - CONF

JO - Proceedings of the Annual Conference on Social Sciences and Humanities - Volume 1: ANCOSH,
TI - Key Indicators of Performance Measurement in Small and Medium Industries using Balanced Scorecard Method
SN - 978-989-758-343-8
AU - Sulistiyowati W.
AU - Rodiyah I.
AU - Astuti I.
PY - 2018
SP - 311
EP - 315
DO - 10.5220/0007419603110315