The Moderating Effect of Job Demands on Relationship Between Perceived Organizational Support and Psychological Capital to Work Engagement

Nurina Wulan Purnami, Seger Handoyo

2018

Abstract

Distribution business today needs more than sales with good selling skill, it also requires sales who is able to provide good quality service in order to compete in achieving target. Previous research showed that employees who have a high level of work engagement are positively associated with better customer service quality as well as increasing profitability through productivity. This study examined the effect of perceived organizational support and psychological capital on work engagement with job demands as a moderator. The hypotheses were tested using multiple regression analysis. In total, 77 sales representatives participated in this study. This study found that job demands moderate the effect between perceived organizational support and psychological capital on work engagement. Furthermore, when job demands are high, it reduces the effect between perceived organizational support and psychological capital on work engagement. This study also showed that both perceived organizational support and psychological capital have positive and direct effects to work engagement. This study offers contribution to our understanding about interaction of work engagement, perceived organizational support, psychological capital and job demands in organizational setting. The implication and limitation of this research are discussed in detail.

Paper Citation

in Harvard Style

Purnami N. and Handoyo S. (2018). The Moderating Effect of Job Demands on Relationship Between Perceived Organizational Support and Psychological Capital to Work Engagement.In Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS, ISBN 978-989-758-348-3, pages 839-845. DOI: 10.5220/0007552508390845

in Bibtex Style

@conference{icps18,
author={Nurina Wulan Purnami and Seger Handoyo},
title={The Moderating Effect of Job Demands on Relationship Between Perceived Organizational Support and Psychological Capital to Work Engagement},
booktitle={Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,},
year={2018},
pages={839-845},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0007552508390845},
isbn={978-989-758-348-3},
}

in EndNote Style

TY - CONF

JO - Proceedings of the 2nd International Conference Postgraduate School - Volume 1: ICPS,
TI - The Moderating Effect of Job Demands on Relationship Between Perceived Organizational Support and Psychological Capital to Work Engagement
SN - 978-989-758-348-3
AU - Purnami N.
AU - Handoyo S.
PY - 2018
SP - 839
EP - 845
DO - 10.5220/0007552508390845