Implementation of Case Management to Increase Quality of Nursing Services: A Systematic Review

Nuning Khurotul Af’ida, Nursalam, Ahsan

Abstract

Background: Case management becomes a global issue of health care in hospitals and requires special attention in its implementation. The purpose of this study is to identify the various impacts of case management implementation to increase the quality of nursing services. The Keywords that used are case management, quality, nursing service, systematic review. Method: Journal had searched towards multiple database: Proquest, Medline, Google Scholar, Science Direct. It used limited time in July 2012 to December 2017. From 1679 articles, only 15 articles that suitable with the inclusion criteria. Result: From 15 literatures have been obtained various impact of case management implementation to increase quality of nursing service on various aspects such as, patient safety, pain management and comfort, patient satisfaction level, self care, patient anxiety level, and patient’s behavior (knowledge and skills). The instruments used to measure the implementation of case management include questionnaires, checklist observation form, and interview form. The most commonly used instrument types are Nursing Case Manager (NCMs) and Target Case Management (TCM). Discussion: Implementation of case management will give a positive impact in the process of health services, especially to increase the quality of nursing services. Implementation of case management can provide positive support in hospitals to implement excellent management and health care systems to minimize complaints, lengthy ALOS, and expensive financial. In the process of case management implementation is expected to have good cooperation and collaboration of all elements in the hospital to run optimally and provide a positive impact to increase the quality of nursing services.

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Paper Citation


in Harvard Style

Af’ida N., Nursalam. and Ahsan. (2018). Implementation of Case Management to Increase Quality of Nursing Services: A Systematic Review.In Proceedings of the 9th International Nursing Conference - INC, ISBN 978-989-758-336-0, pages 121-131. DOI: 10.5220/0008321501210131


in Bibtex Style

@conference{inc18,
author={Nuning Khurotul Af’ida and Nursalam and Ahsan},
title={Implementation of Case Management to Increase Quality of Nursing Services: A Systematic Review},
booktitle={Proceedings of the 9th International Nursing Conference - INC,},
year={2018},
pages={121-131},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008321501210131},
isbn={978-989-758-336-0},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Nursing Conference - INC,
TI - Implementation of Case Management to Increase Quality of Nursing Services: A Systematic Review
SN - 978-989-758-336-0
AU - Af’ida N.
AU - Nursalam.
AU - Ahsan.
PY - 2018
SP - 121
EP - 131
DO - 10.5220/0008321501210131