The Effect of Case Manager's Role to Patient Satisfaction - A Systematic Review

Lukman Hakim, Ah. Yusuf, Purwaningsih

Abstract

Introduction: In Indonesia the implementation of the nursing case manager in the hospital has not been very clear and how the implementation. The role of case managers include utility assessment, patient planning, facilitation and advocacy, service coordination, process evaluation, post-discharge follow-up. One indication of the role of the case manager in the inpatient ward is the long elapsed hospital day (ALOS) and the patient complains. Methods: The literature search is performed in several major databases such as proquest, sciencedirect, doaj, sagepub, medline, and google scholar with the time limits used are January 2008 to December 2018. Results: A total of fifteen studies raised in this study, all of which have almost the same objectives of how to implement case manager in increasing patient satisfaction in each population. From fifteen randomly selected respondents chose respondents. Conclusion: Significantly with patient satisfaction, so it can be concluded that patient satisfaction actually refers to appearance or form of service, that more perfect appearance of service, hence more perfect also quality or quality.

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Paper Citation


in Harvard Style

Hakim L., Yusuf A. and Purwaningsih. (2018). The Effect of Case Manager's Role to Patient Satisfaction - A Systematic Review.In Proceedings of the 9th International Nursing Conference - INC, ISBN 978-989-758-336-0, pages 355-360. DOI: 10.5220/0008325203550360


in Bibtex Style

@conference{inc18,
author={Lukman Hakim and Ah. Yusuf and Purwaningsih},
title={The Effect of Case Manager's Role to Patient Satisfaction - A Systematic Review},
booktitle={Proceedings of the 9th International Nursing Conference - INC,},
year={2018},
pages={355-360},
publisher={SciTePress},
organization={INSTICC},
doi={10.5220/0008325203550360},
isbn={978-989-758-336-0},
}


in EndNote Style

TY - CONF

JO - Proceedings of the 9th International Nursing Conference - INC,
TI - The Effect of Case Manager's Role to Patient Satisfaction - A Systematic Review
SN - 978-989-758-336-0
AU - Hakim L.
AU - Yusuf A.
AU - Purwaningsih.
PY - 2018
SP - 355
EP - 360
DO - 10.5220/0008325203550360